Receptionist / Care Navigator

Job summary

Howdale Group Practice are looking to welcome receptionists to our team on a part time, permanent basis to work the following shifts (more shifts may be available):

• Tuesday: 13.15 - 18.30 at our Marham site.
• Thursday: 8.00 - 13.15 at our Howdale site.
• Friday: 13.15 - 18.30 at our Marham site.

Main duties of the job

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to, requests from patients, team members and external agencies.
• Photocopy documentation as required.
• Data entry of new or temporary registrations and relevant patient information as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.

About us

We are based across two sites, Downham Market and Marham.

Benefits include:

• 25 days holiday plus bank holidays
• A friendly and supportive work environment
• NHS pension
• Free on-site parking