Patient Support Team Member

Job summary

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on apart-time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions for a total of 26.5 hours per week.

Full training will be provided to the post-holder and you will be assigned a main base however the position will be multi-site working and it will be essential that the post-holder can cover all locations.

Main duties of the job

• Maintain a professional & effective receptionist service to patients.
• Provide telephone & face to face access for patients to book, cancel & check appointments as per the patients request & to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer services processes & policy to provide a high quality internal & external service standard.
• Other relevant duties, including projects, as agreed with the senior receptionist.

About us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.