Receptionist / Care Navigator

Job summary

Beechwood Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for approximately 18 hours per week, over 3 days, however there is some flexibility. Shifts will vary, with the earliest start time of 07:45 and latest finish time of 19.00. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Beechwood Surgery is a large, busy surgery based in Brentwood, Essex, with excellent transport links by rail and road, as well as an onsite car park.We offer all staff:

• NHS pension scheme which is a defined benefits scheme - 20% employer contribution
• Health service discounts
• Annual Leave: minimum 33 days FTE, with enhancements for long service.