Job summary
Tile House Surgery, located in Brentwood, are recruiting for a part-time care navigator to assist our team on our busy reception for 24 hours per week.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.
Main duties of the job
- Greeting and directing all patients.
- Booking, cancelling and moving patient appointments.
- Handing out letters, completed forms, specimen bottles, etc.
- Dealing with requests for information and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answer the telephone promptly.
- Assisting GPs with their requests.
- Referring patients to local domiciliary services.
- Dealing with incoming emails/faxes as per practice procedure.
About us
Tile House Surgery is a large training practice, serving a patient population of 13,500.We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.
We can offer the following benefits:
- Supportive and friendly environment
- Flexible working hours within the constraints of surgery opening hours and cover required
- Peer support
- 25 days holiday per year (pro rata for part-time/fixed term contracts)
- NHS pension
- Free on-site parking
Date posted
13 September 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
7707_2
Job locations
33 Shenfield Road
Brentwood
Essex
CM15 8AQ
Employer details
Employer name
Primary Care Careers
Address
33 Shenfield Road
Brentwood
Essex
CM15 8AQ
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)