Care Navigator

Primary Care Careers

The closing date is 27 September 2024

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Job summary

Tile House Surgery, located in Brentwood, are recruiting for a part-time care navigator to assist our team on our busy reception for 24 hours per week.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

Main duties of the job

  • Greeting and directing all patients.
  • Booking, cancelling and moving patient appointments.
  • Handing out letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answer the telephone promptly.
  • Assisting GPs with their requests.
  • Referring patients to local domiciliary services.
  • Dealing with incoming emails/faxes as per practice procedure.

About us

Tile House Surgery is a large training practice, serving a patient population of 13,500.We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

  • Supportive and friendly environment
  • Flexible working hours within the constraints of surgery opening hours and cover required
  • Peer support
  • 25 days holiday per year (pro rata for part-time/fixed term contracts)
  • NHS pension
  • Free on-site parking

Date posted

13 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

7707_2

Job locations

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Additional information:

Essential

  • Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
  • Full training will be provided on our clinical database.

Experience

Essential

  • Previous medical / healthcare, customer service and/or receptionist experience.
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.
Person Specification

Additional information:

Essential

  • Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.
  • Full training will be provided on our clinical database.

Experience

Essential

  • Previous medical / healthcare, customer service and/or receptionist experience.
  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Tile House Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

13 September 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

7707_2

Job locations

33 Shenfield Road

Brentwood

Essex

CM15 8AQ


Supporting documents

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