Receptionist / Care Navigator

Job summary

Harvey Group Practice is currently looking to expand their busy reception team and recruit a receptionist, on a full or time basis for 30-37 hours per week, Monday to Friday, to support the heavy workload and pressures in primary care.

Main duties of the job

• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Action requests received from patients and local pharmacy team received by email.
• Enter patient information on to the computer as required.
• Provide flexible cover for members of the reception team during periods of sickness and annual leave.
• Be responsible and resourceful whilst working under pressure.
• Remain calm along with the ability to work as part of a busy team having a flexible and co-operative approach to work.

On arrival at the practice all personnel are to complete a practice induction programme, this is managed by the reception manager.

About us

We are a busy, large training practice with 7 GP Partners and 5 Salaried GPs based in central St Albans and also with a branch site at Jersey Farm. Shifts will principally be at Jersey Farm but will include working at both our surgeries. With a list size of approximately 14,500 patients, we support an extended clinical team using our premises including pharmacists, physiotherapist, social prescribers and midwives, supporting our patients. You will be joining a supportive, friendly, approachable and committed team. Our clinical system is EMIS Web.

Benefits include:

• Free on-site parking when available
• 4 weeks holiday
• Company pension
• Free parking
• Sick pay