Health Care Navigator

Job summary

Longfield Medical Centre is looking for professional health care navigators to join our growing team. You must be able to work flexibly in a team on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis. There are 2 roles available on a part time basis for 30 or 26 hours, with the shift patterns below:

Shift pattern 1 for 30 hours per week:

• Monday 12:30 18:30
• Tuesday 12:30 18:30
• Wednesday 8:00 14:00
• Thursday 8:00 14:00
• Friday 12:30 18:30

Shift Pattern 2 for 26 hours per week:

• Monday 8:00 13:30
• Wednesday 8:00 13:30
• Thursday 8:00 13:30
• Friday 8:00 18:30 (includes 1 hour unpaid lunch break)

Main duties of the job

You will be the first point of contact for all visitors to the practice and willbe expected to follow the practice mission statement of always aiming to provide high quality primary care services.

• Answering the telephone.
• Managing the Patch's (online triage) request.
• Dealing with all enquiries from patients attending the surgery.
• Booking in patients arriving for appointments.
• Dealing with non-clinical enquiries regarding prescriptions.
• Filing of notes, correspondence, results etc.
• Taking results via the telephone from hospitals.
• Attending staff practice meetings.
• Chaperoning for patients when necessary.
• Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.

About us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole - danielle.poole2@nhs.net.