Receptionist / Care Navigator

Primary Care Careers

Information:

This job is now closed

Job summary

The Ashcroft Practicehas an opportunity for an enthusiastic and proactive receptionist to join our team on afull-time basis, for 37.5 hours per week.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a small, friendly, supportive, democratic and enthusiastic GMS practice, dedicated to providing traditional family orientated general practice. We are based in a 2-storey converted bungalow in Stopsley, Luton. We currently have approximately 4,800 patients.

We operate the SystmOne computer system.

The Ashcroft Practice has easy access to M1 and central train stations and is bordering attractive Hertfordshire countryside including excellent schools.

Date posted

29 August 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

8108

Job locations

49 Ashcroft Road

Luton

Bedfordshire

LU2 9AU


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Key skills:

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Key skills:

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

49 Ashcroft Road

Luton

Bedfordshire

LU2 9AU


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

49 Ashcroft Road

Luton

Bedfordshire

LU2 9AU


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

The Ashcroft Practice

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

29 August 2024

Pay scheme

Other

Salary

£11.50 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

8108

Job locations

49 Ashcroft Road

Luton

Bedfordshire

LU2 9AU


Supporting documents

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