Job summary
Lawson Road Surgery has an opportunity for a medical secretary to join their fantastic team on a part time basis, for 22.5 hours per week.
Main duties of the job
This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team.
- Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner. This includes some audio typing but mainly the processing of tasks on SystmOne.
- Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments.
- Following up GP requests for information.
- Managing advice & guidance provided.
- Processing death certificates/cremation forms.
- Providing template letters/forms for use by the practice, as required.
- Maintaining the computer-based clinic system in an accurate and secure manner.
- Assisting with the gathering of statistics and information, when required.
- Maintaining an accurate referrals database.
- Performing any administrative tasks requested by the practice manager.
About us
We are a long-established city centre practice close to the heart of Norwich and offer a triage-led appointment system on SystmOne. Our list is size is 8600 which continues to grow with new developments locally. We are a teaching practice and work closely with the UEA supporting years 3,4 and 5. We are a research active practice and have a CQC rating of Good.
The practice team consist of 5 GP partners, clinical pharmacist partner, 2 salaried GPs, 1 registrar, nursing team, care co-ordinator, patient services administration team and a range of ARRS from the PCN.
We offer a range of staff benefits including the NHS pension scheme, health service discounts and 5 weeks annual leave. Our values are:
- To provide high quality, safe, compassionate patient centred healthcare.
- To work collaboratively as a team with honesty, integrity, and personal responsibility.
- To work dynamically, with optimism, adaptability, efficiency, and initiative.
Job description
Job responsibilities
Lawson Road Surgery has an opportunity for a medical secretary to join their fantastic team on a part time basis, for 22.5 hours per week.
This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team.
The main responsibilities of the role include:
- Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner. This includes some audiotyping but mainly the processing of tasks on SystmOne.
- Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments.
- Following up GP requests for information.
- Managing advice & guidance provided.
- Processing death certificates/cremation forms.
- Providing template letters/forms for use by the practice, as required.
- Maintaining the computer-based clinic system in an accurate and secure manner.
- Assisting with the gathering of statistics and information, when required.
- Maintaining an accurate referrals database.
- Performing any administrative tasks requested by the practice manager.
Job description
Job responsibilities
Lawson Road Surgery has an opportunity for a medical secretary to join their fantastic team on a part time basis, for 22.5 hours per week.
This is an essential role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice clinical team.
The main responsibilities of the role include:
- Providing a full secretarial service for all GPs and health professionals as required. This mainly includes sending referrals via eRS and email, using Ardens templates and formatting letters, reports, and any other correspondence in an accurate and timely manner. This includes some audiotyping but mainly the processing of tasks on SystmOne.
- Dealing with hospital, clinical, patient and practice queries via phone and email regarding hospital appointments, correspondence and treatments.
- Following up GP requests for information.
- Managing advice & guidance provided.
- Processing death certificates/cremation forms.
- Providing template letters/forms for use by the practice, as required.
- Maintaining the computer-based clinic system in an accurate and secure manner.
- Assisting with the gathering of statistics and information, when required.
- Maintaining an accurate referrals database.
- Performing any administrative tasks requested by the practice manager.
Person Specification
Key skills:
Essential
- Administrative experience and good organisational skills.
- Excellent general IT skills and experience of working with a clinical system
- Knowledge and use of read codes for SystmOne.
- Excellent communication skills and a friendly approach.
Qualifications
Essential
- Sound knowledge of medical terminology.
- SystmOne experience preferable.
Person Specification
Key skills:
Essential
- Administrative experience and good organisational skills.
- Excellent general IT skills and experience of working with a clinical system
- Knowledge and use of read codes for SystmOne.
- Excellent communication skills and a friendly approach.
Qualifications
Essential
- Sound knowledge of medical terminology.
- SystmOne experience preferable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
