Patient Services Administrator

Primary Care Careers

Information:

This job is now closed

Job summary

Flitwick Surgery has a great opportunity for a patient services administrator to join our team on a full or part-time basis (if part-time then you will be required to work on Thursdays and Fridays).

Main duties of the job

  • Keeping health records accurate and up-to-date.
  • Background administrative and secretarial work that supports the smooth running of the practice.
  • Assisting patients to access the right services.
  • Ensuring that appointment bookings are well-managed.
  • Ensuring that appointment bookings are well-managed.
  • Uploading information into the partnership's clinical system.
  • Retrieving paper notes as requested.
  • Photocopying documents as required.
  • Dealing with referrals to primary care.
  • Actioning tasks set by clinicians and the practice manager.
  • Processing practice post and emails.
  • Registering new patients.
  • Handling phone enquiries efficiently.

About us

Flitwick is a busy surgery, run as a partnership and serving a practice population of 14,250 patients. The clinical team consists of GPs, ANPs/minor illness nurses, pharmacists, practice nurses and HCAs. We are a training practice for GPs and also take part in medical research. We are part of Green Vale Health PCN.

Due to our location in Flitwick, a commuter town in rural Bedfordshire, the practice population is diverse, covering patients of all life stages. We have good links to the A6 and M1.

We offer our employees the following benefits:

  • NHS pension scheme, a defined benefits scheme.
  • Annual leave: minimum 210 hrs per annum, FTE, and bank holidays.
  • Parking for staff.

Date posted

03 September 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

8082

Job locations

Highlands

Flitwick

Bedfordshire

MK45 1DW


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Organised, adaptable, and friendly
  • Keen to provide high levels of customer service
  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist or administrative experience is desirable.
Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Organised, adaptable, and friendly
  • Keen to provide high levels of customer service
  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist or administrative experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Highlands

Flitwick

Bedfordshire

MK45 1DW


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Highlands

Flitwick

Bedfordshire

MK45 1DW


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Flitwick Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

03 September 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

8082

Job locations

Highlands

Flitwick

Bedfordshire

MK45 1DW


Supporting documents

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