Patient Support Team Member

Job summary

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on apart time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions. The hours can be discussed at interview so please apply.

Main duties of the job

• Maintain a professional and effective receptionist service to patients.
• Provide telephone and face to face access for patients to book, cancel and check appointments as per the patients request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint and offer viable solutions to them.
• Support and deliver a complex appointments system in a large office with many interruptions.
• Deal with all information sensitively and in accordance with confidentiality guidelines.
• Assist colleagues with all tasks, as required.
• Undertake basic prescription administration training, to ensure queries are answered in the absence of prescription team colleagues.
• Travel in the locality to cover reception teams, sometimes at short notice.
• Be involved in demonstrating/ training any new or bank staff employed regarding the operating systems within the office.
• Follow and comply with all policies and procedures, reporting concerns as appropriate.
• Fulfil personal responsibilities for all matters relating to health and safety and risk management.
• Engage in customer services processes and policy to provide a high quality internal and external service standard.
• Partake in any training indicated by the Practice Coordinator, as appropriate for personal and professional development.
• Other relevant duties, including projects, as agreed with the Practice Coordinator.

About us

Vida Healthcare is one of Norfolks largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and in order to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality of service delivery.You must be able to work collaboratively with the general practice team to meet the needs of patients. Highquality service delivery, complete confidentiality and patient satisfaction are an absolute priority.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Candidates must have the flexibility to be available for anytime between 8am and 6.30pm, split by morning and afternoon sessions.
• Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organisational, time management, communication skills, and attention to detail.
• Experience within a customer service environment.
• Ability to work with highly confidential information.
• Good communication skills, well-spoken & approachable and enthusiastic with skills to be able to multi-task.