Receptionist/Care Navigator

Primary Care Careers

The closing date is 03 October 2024

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Job summary

Douglas Grove is currently looking to recruit a receptionist to join our team. This is a part-time role and the working shift pattern will be:-

Mondays - 7am to 12.30pm

Wednesdays - 1.30pm to 6.30pm

Fridays - 8.30am to 6.30pm

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answering the telephone, promptly.

About us

We are a small teaching practice of circa 7,000 patients and form part of the Aegros PCN. We have 2 GPs, 1 trainee, plus 5 nursing staff, with a small admin team in support. Benefits include the NHS Pension Scheme and 25 days annual leave (pro rata for part-time).

Date posted

05 September 2024

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

8047_1

Job locations

Douglas Grove

Witham

Essex

CM8 1TE


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Qualifications

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Douglas Grove

Witham

Essex

CM8 1TE


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Douglas Grove

Witham

Essex

CM8 1TE


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Douglas Grove Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

05 September 2024

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

8047_1

Job locations

Douglas Grove

Witham

Essex

CM8 1TE


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