Receptionist / Care Navigator

Job summary

The Limes Medical Centre has an exciting opportunity for a receptionist to work within our front of house team. We have two part time vacancies available, with the hours below:

Role 1:

• Monday 13:00-17:30
• Tuesday 08:00-13:00
• Wednesday 13:00-18:30
• Thursday 08:30-13:00
• Friday 13:30-18:30

• Tuesday 14:00-18:30
• Thursday 13:00-17:3
• Friday 08:00-13:00

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Supporting our 'on duty team'.
• Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.

About us

The Limes Medical Centre is a friendly and supportive practice to approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN.

We offer the following benefits:

• The NHS Pension Scheme which is a defined benefits scheme
• Health service discounts
• Annual Leave: minimum 28 days (not including bank holidays) - pro rata for part-time and enhancements for long service
• Enhanced maternity terms