Primary Care Careers

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

North Shoebury Surgery has an opportunity for a receptionist to join our team on a part-time basis for 15-20 hours per week (days to be discussed).

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

  • greeting and directing all patients.
  • taking calls using the cloud based system.
  • assisting with the digital triage system.
  • making appointments where required.
  • accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc..
  • dealing with requests for information, and managing problems and complaints.
  • advising patients of practice procedures.
  • registering new patients.
  • answering the telephone, promptly.
  • responding to emails.

About us

Located in Shoeburyness the surgery provides a range of NHS primary care services and we aim to provide an effective, efficient and fair health care service to all our patients. Our professional team work extremely well together, we have monthly clinical training sessions that are held here on site, these are open to all levels of the clinical team.

In addition to ongoing training, we provide the NHS pension scheme which is a defined benefits scheme - 20% employer contribution.

Details

Date posted

26 August 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

8019

Job locations

Frobisher Way

Shoebury

Essex

SS3 8UT


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Frobisher Way

Shoebury

Essex

SS3 8UT


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Frobisher Way

Shoebury

Essex

SS3 8UT


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

North Shoebury Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

26 August 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

8019

Job locations

Frobisher Way

Shoebury

Essex

SS3 8UT


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