Receptionist / Care Navigator

Primary Care Careers

Information:

This job is now closed

Job summary

Lawford Surgery has an opportunity for a receptionist to join our team on a part-time basis for approximately 20-25 hours per week.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

  • Greeting and directing all patients;
  • Assisting GP with triage;
  • Making appointments face to face, online and via telephone;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and patient enquiries;
  • Advising patients of practice procedures;
  • processing requests for new patient registrations;
  • Answering the telephone, promptly.

About us

Lawford Surgery are a semi-rural dispensing practice with approximately 4,500 patients using Emis Web IT system.

Date posted

11 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7826

Job locations

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Previous applicants need not apply.

Desirable

  • Emis experience preferred but not essential
  • Customer service experience and ideally previously worked in a busy GP surgery
Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Previous applicants need not apply.

Desirable

  • Emis experience preferred but not essential
  • Customer service experience and ideally previously worked in a busy GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Lawford Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

11 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7826

Job locations

2 Edgefield Avenue

Lawford

Manningtree

Essex

CO11 2HD


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