Medical Receptionist

Primary Care Careers

Information:

This job is now closed

Job summary

Old Road Medical Practice is looking to recruit a receptionist to join our team. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a Receptionist to help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Please see the attached job description for full details.

About us

Old Road Medical Practice is a long standing GP partnership practice in the heart of Clacton on Sea.

Date posted

12 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

7816

Job locations

145-149 Old Road

Clacton on Sea

Essex

CO15 3AU


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

145-149 Old Road

Clacton on Sea

Essex

CO15 3AU


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

145-149 Old Road

Clacton on Sea

Essex

CO15 3AU


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Old Road Medical Practice

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

12 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

7816

Job locations

145-149 Old Road

Clacton on Sea

Essex

CO15 3AU


Supporting documents

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