Receptionist / Care Navigator

Job summary

Tollgate Surgery has an opportunity for a receptionist to join our team on a part-time basis for 16.5 hours per week over 3 days. The rota will be consist of 3 x 5.5 hour shifts from 13:15 to 18:45.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

About us

The Tollgate Practice is a 2-partner practice providing general medical services to a patient list of approximately10,000 patients in the Stanway area. The Tollgate Practice has a diverse, friendly team that work together to deliver a safe and efficient service to all of our registered patient in a modern purpose built premises.

We offer a full range of services, all of which are detailed on our website: www.tollgatepractice.co.uk. The organisation was inspected by the Care Quality Commission (CQC) in September 2023 and was assessed as Good. The report for this inspection can be found via the website.

The Tollgate Practice strives to deliver a professional, accessible and comprehensive healthcare service of high quality that inspires confidence in our local community and for our patients.

Caring and inclusive:We treat all our patients with care, dignity, equality, and respect. We strive to meet our patients expectations and their needs, while we are respectful of patients individual choices. Our clinicians and staff work hard to ensure all patients receive good care and a professional service.

Efficient, high quality and safe:Our policies and procedures are regularly reviewed to ensure our service is as efficient as possible, while also maintaining a high level of safety and quality.