Receptionist / Care Navigator

Job summary

The Limes Medical Centre has an exciting opportunity for a receptionist to join our team on a full- time basis for 37.5 hours across 4 days.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Supporting our 'on duty team'
• Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.

About us

The Limes Medical Centre is a friendly and supportive practice to approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN.

We offer:

• The NHS Pension Scheme which is a defined benefits scheme
• Health service discounts
• Annual Leave: minimum 28 days (not including bank holiday) pro rata for part-time and enhancements for long service
• Enhanced maternity terms