Receptionist / Care Navigator

Job summary

Rushbottom Lane Surgery has an opportunity for a receptionist/care navigator to join our team on a part-time basis for 25 hours per week to help make a positive impact on our local community.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About us

Rushbottom Lane Surgery is made up of two GP Practices, Dr Khan & Partners and St Georges Medical Practice. Dr Khan & Partners and St Georges Medical Practice are both training practices based in Benfleet in Essex. We are active members of Benfleet PCN with Dr R Khan being the PCN CD. We are friendly team, with 12 GP partners across the two practices. We offer the NHS pension scheme.