Receptionist

Job summary

Gade Surgery has an opportunity for a receptionist to join our friendly team on a part-time basis for 10 hours per week. You may also be required to work additional weekday overtime and very occasional Saturdays. The shift patterns for receptionists are as follows:

• 08:00-13:00 or 08:30-13:30
• 13:00-18:00 or 13:30-18:30

There is more to our receptionist role than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About us

Gade Surgery provides a range of primary medical services from its premises in Rickmansworth and Chorleywood, Hertfordshire.