Receptionist

Job summary

This is an exciting opportunity for an enthusiastic and pro-active part-time receptionist to join the team based at Mersea Island Medical Practice.

Our GPs, nurses and clinical teams don't exist in isolation. For effective patient care we need a strong and supportive administration team, who keep each branch operating at its best and most efficient.

The role of a receptionist is critical to the smooth day to day running of the practice, and the focus is on supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. We reserve the right to retract the advert if a suitable person is found before the closing date.

Main duties of the job

• Answering the telephone. Make calls as required. Take messages as appropriate.
• Efficient use of the appointment system.
• Liaising professionally between clinical, admin staff, patients, and other agencies.
• Completing tasks in a timely manner, accurately and ensuring actions are communicated between patients and other agencies.
• Process post including liaising with workflow and courier, maintaining confidentiality and ensuring data breaches are minimised.
• Actioning prescription requests.
• Providing results to patients on request of clinicians.
• Ensure that new registrations are dealt with in a timely manner, ensuring the clinical system is accurate. Any gaps in information are followed up and actioned immediately.
• Explaining practice policies to a new patient and those requiring temporary registrations.
• Scanning documents and appropriate records.
• Liaising with the advance nurse practitioner (ANP) and care homes regarding ward rounds.
• Giving out and receive specimens following the strict procedures in place.
• Advising patients of charges for private services, accepting payment and issuing receipts.
• Responding to all queries and requests for assistance.
• Entering requests for home visits and late calls onto the computer.
• Ensuring reception and waiting areas are kept tidy and free of debris. Reporting all health and safety issues to an appropriate member of staff.

This list is not exhaustive and may be subject to change at request of the operations manager and GP partners.

About us

The Colte Partnership is very much at the heart of primary care, being the largest GP partnership in North East Essex; comprised of 9 local GP practices across Colchester and Tendring. We care for approx. 98,000 patients. Our head office is in Feering.

We pride ourselves on working to be at the forefront of primary care in our region, and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes,armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

We also work as three collaborative primary care networks (PCNs) which span across Colchester and Tendring:

• ARA - Ambrose Avenue Group Practice, Riverside Medical Centre & Ardleigh Surgery
• RMT - Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre
• WCW - Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre