Receptionist / Care Navigator

Job summary

Mount Chambers Surgery has an opportunity for a receptionist to join our team on a full-time basis or we would possibly consider 2 x part-time applicants on a job-share basis.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed as well as other administrative tasks.

Main duties of the job

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making, changing and cancelling appointments for patients
• Accepting, issuing and handing out letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly;
• Booking and managing waiting lists for specialist clinics e.g. family planning, joint injections etc;
• Giving our test results to patients.

Please see the attached job description for further details.

About us

Our surgery operates over 2 sites, our main site is at Coggeshall Road, Braintree with our branch surgery being in the new Livewell Hub building in Manor Street, Braintree. You will cover at both sites.

Our current patient list size is circa 13,500 and we are part of Braintree Primary Care Network where we work collaboratively with the other surgeries in Braintree & Silver End.

Some benefits available are:-

• NHS Pension Scheme
  • The NHS Pension Scheme is a defined benefits scheme
  • Family benefits including an adult dependents pension and children's pension
  • Ill health benefits
  • 20% employer contribution
• Proper Pay
  • Living Wage Foundation Accredited
• Eye sight test paid
• Health service discounts
• Annual Leave: minimum 32 days FTE, with enhancements for long service