Receptionist

Job summary

Old Harlow Health Centre has an opportunity for a receptionist to join our team on a part-time basis for 15 hours per week, covering Wednesday to Friday,13.30-18.30.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About us

The Old Harlow Health Centre is in the West Essex locality. We have 10,600 patients, with an expanding list size. The practice is part of Harlow North PCN and, as part of this, we offer extended access appointments to enable all our patients to access medical care at evenings and weekends.

For further information please contact Alexandra Hassan on 01279 418136 or alexandra.hassan@nhs.net