Receptionist / Care Navigator

Job summary

The Pall Mall Surgery has an opportunity for a receptionist to join our team on a part-time basis for 15 hours per week. The shifts available are Monday 8am-1pm, Thursday 8am-1pm, and Friday 1-6pm.

If you are looking for ad hoc bank/locum work instead of regular hours, we are also advertising another role - 7324, so please apply for whichever opportunity is most suitable for you.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

About us

The Pall Mall Surgery is a large, modern GMS training practice operating from a contemporary health centre in Leigh On Sea which in 2022 was voted the best place to live in Essex. The town has excellent transport links, with two separate train lines into London. The practice is popular in its locality & supports 21,500 patients from birth to end-of-life care. We are proud to hold our CQC rating of Good in all areas. We are looking for an outstanding individual to join our wonderful team, to share knowledge & experience.

The practice shares a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs & our phlebotomists. We also have a large, knowledgeable administration team, who work & closely with our clinical team providing excellent patient care, along with a dedicated supportive work environment. We are inclusive of ideas, which makes working here enjoyable and fulfilling.

We operate a total triage system at the surgery, which enables us to make quick decisions about patient care and outcomes, ensuring the most appropriate appointment is given to each patient based on symptoms. We offer face-to-face (15-minute) appointments and telephone consultations (10 minutes). If you are interested in joining us, please feel free to contact our Practice Manager Jane Coldicott: jane.coldicott@nhs.net.

We offer the NHS pension scheme, Proper Pay (Living Wage Foundation Accredited) and health service discounts.