Patient Co-ordinator

Job summary

Marriott's Medical Practices have an exciting opportunity to grow our team of patient coordinators and to further develop our progressive team. We have a range of vacancies, full, part or temporary, maternity contract roles available, so please get in touch.

The positions will be based across both Taverham Surgery and Bacon Road Medical Centre.

We currently have a team of eight patient co-ordinators at Taverham and five at Bacon Road, and across the two sites we provide care for c13,000 patients supported by approachable managers and team leaders.

We offer a two-week induction whereby you will have time with our patient coordinators, administrators, dispensers as well as other members of the team to gain a good understanding of how the practice operates and to meet the team. You will also have protected time to be introduced to our clinical systems and to complete mandatory online training.

Main duties of the job

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Ensure that all our patients have access to a safe surgery environment.
• Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Monitor and maintain the reception waiting area ensuring patients are kept informed in the event of any unforeseen circumstances or updates to clinics.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
• Ensure accurate documentation within patient records via SystmOne.
• Monitor and respond to online communications via our online system, Patchs.

About us

We have a friendly and supportive team who are passionate about providing top quality service to our 13,000 patients across the Bacon Road Medical Centre and Taverham Surgery.

To help make the surgeries a good place to work and bring the team together we offer raining opportunities and CPD events as well as team building events, charity day events and social events. Many staff take part in park runs, either running them or helping the event organisers.

Our staff have access to free on-site parking, Blue Light discount cards, wellbeing champions and our social group Whatsapp account. We pride ourselves on having built a culture where all staff are approachable and supportive. Other benefits include company pension and sick pay.