Medical Receptionist / Care Navigator

Job summary

Southend Medical Centre has an opportunity for a medical administrator/ receptionist to join our team on a part-time basis, for 5.5 hours per day Monday - Friday (27.5 hours per week). The surgery is open Monday - Friday 8am -6.30pm, applicants must be available during these times and rotas are issued on a monthly basis.

The role is primarily based in the administration department with reception cover and you will be responsible for undertaking a wide range of surgery reception duties, including supporting our patients and the clinical team.

Main duties of the job

• Meeting and greeting our patients in a friendly, approachable, and welcoming manner.
• Answering the telephone and booking appointments along with signposting patients to the most suitable service for them.
• Dealing with patient queries on the telephone and face-to-face.
• Liaising, and building relationships, with all departments and external organisations, in accordance with current policies and guidelines.
• Always communicating effectively and efficiently.
• Processing workflow, correspondence and A&E documents, along with daily post.
• Registrations & deductions, along with movement of records.
• Summarising.

About us

Southend Medical Centre is a 7,200 patient practice with a friendly team that strives to provide an outstanding service to its patients by using our shared expertise to tackle the challenges of general practice today.

We are proud to be a multi-cultural surgery, we have been accredited with several awards including our Pride in practice LGBTQIA+ Gold award, our Veterans Friendly Practice award, our Dementia Awareness Practice award, our Trauma Informed surgery accreditation and were finalist in the Impact Awards Practice of the Year 2023. We hold patient care at the forefront of our minds and we fly the flag for the future of healthcare by being a training and research studies practice.

If you have excellent customer service skills and feel you are the right candidate to join our amazing team, please get in touch.