Job summary
A full time operations manager is required at Helix Medical Centre, to support the practice manager and GP partners in all aspects of practice functionality including motivating and managing direct reports, patient services, premises, and health and safety management.
Organisational and leadership skills are important for this role, as the operations manager will lead and be responsible for the efficient management and motivation of the reception/administration teams, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice, whilst ensuring the practice complies with CQC regulations.
Main duties of the job
The post holder is expected to be accountable and to make decisions on day to day operational issues for areas within their responsibility and be responsible for the delivery of the services within their remit.
If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply.
About us
We are a growing, family orientated training practice with a current list size of nearly 9,400 patients. We have modern facilities and are based within Herts & Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern general practice.
We are members of the local primary care network providing extended services as a hub to the local community. We also work with allied health professionals together with an expanding complement of ARRs staff including a physician associate, clinical pharmacist, pharmacy technician, health and wellbeing advisor, care co-ordinator and first contact physio etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.
Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk.
Local Area
- Outstanding local Schools
- Good transport links
- Conveniently located with easy links to the M11, London, Cambridge and close to Stansted Airport
Benefits
- Modern medical centre based within community hospital
- Free parking onsite
- Onsite cafeteria
- NHS pension enrolment
- Support with professional development
- Staff events planned throughout year
Job description
Job responsibilities
If
you would like to find out more information about this role, please see the
attached job specification.
Job description
Job responsibilities
If
you would like to find out more information about this role, please see the
attached job specification.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Experience
Essential
- Primary care/management experience, along with SystmOne experience.
- Working with the general public
- Working in a healthcare setting
- Leading/managing a team
- Performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/primary care general practice
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
Experience
Essential
- Primary care/management experience, along with SystmOne experience.
- Working with the general public
- Working in a healthcare setting
- Leading/managing a team
- Performance management, including appraisal writing, staff development and disciplinary procedures
- NHS/primary care general practice
Skills and Personal Qualities
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne user skills
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
