Primary Care Careers

Receptionist (28.5 hours per week)

Information:

This job is now closed

Job summary

Blackwater Medical Centre in Maldonhas a fantasticopportunity for a dedicated receptionist to join our team on apart-time basis for 28.5 hours per week, days/hours to be discussed at interview.

Main duties of the job

In this vital, frontline role you will be answering the phone and making appointments, helping patients to access the right services, assisting with keeping health records accurate and up-to-date, and ensuring that appointment bookings are well-managed. There will also be some general administration duties to include filing and scanning.

About us

Blackwater Medical Centre is a large, friendly and well established practice based in the centre of Maldon, Essex. We have 6 GP partners and a list size of approximately 13,000 patients. We are a GMS dispensing practice and are part of the Witham & Maldon Primary Care Network.

Details

Date posted

12 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

M0038-23-6036

Job locations

Blackwater Medical Centre

Princes Road

Maldon

Essex

CM9 5GP


Job description

Job responsibilities

The main responsibilities of the role include:

  • greeting and directing all patients.
  • making appointments and giving out appointment cards, where required.
  • accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • dealing with requests for information, and managing problems and complaints.
  • advising patients of practice procedures.
  • registering new patients.
  • answering the telephone, promptly.

Job description

Job responsibilities

The main responsibilities of the role include:

  • greeting and directing all patients.
  • making appointments and giving out appointment cards, where required.
  • accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • dealing with requests for information, and managing problems and complaints.
  • advising patients of practice procedures.
  • registering new patients.
  • answering the telephone, promptly.

Person Specification

About the Candidate

Essential

  • We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
  • We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

About the Candidate

Essential

  • We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
  • We welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Blackwater Medical Centre

Princes Road

Maldon

Essex

CM9 5GP


Employer's website

https://www.essexprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Blackwater Medical Centre

Princes Road

Maldon

Essex

CM9 5GP


Employer's website

https://www.essexprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Primary Care Careers

eoe.primarycarecareers@nhs.net

07966211098

Details

Date posted

12 September 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

M0038-23-6036

Job locations

Blackwater Medical Centre

Princes Road

Maldon

Essex

CM9 5GP


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