Medical Receptionist - 2 positions available.

Job description

Job responsibilities

The following are the core responsibilities of the receptionists. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

• Maintaining and monitoring the practice appointment system.
• Processing face-to-face, telephone and footfall requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signposting patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically coding data on SystmOne.
• Entering data of new and temporary registrations and relevant patient information as required.
• Inputting data into patients healthcare records as necessary.
• Directing requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Managing all queries as necessary in an efficient manner.
• Maintaining a clean, tidy, effective working area.
• Monitoring and maintaining the reception area and notice boards.
• Supporting all clinical staff with general tasks as requested.
• Completing opening and closing procedures in accordance with the duty rota.

Person Specification

Qualifications

Essential

• be educated to GCSE level or equivalent.

Skills & Attributes

Essential

• have excellent communication skills (written and oral).
• have strong IT skills.
• have a clear, polite telephone manner.
• be competent in the use of Office and Outlook.
• ideally have SystmOne user skills.
• have effective time management (planning and organising).
• be able to work as a team member and autonomously.
• have good interpersonal skills.
• show good problem-solving and analytical skills.
• be able to follow policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Chet Valley Medical Practice

George Lane

Loddon

Norwich

NR14 6QH

Employer's website

https://www.essexprimarycarecareers.nhs.uk/ (Opens in a new tab)