Receptionist

Job summary

Howdale Group Practice is looking to welcome receptionists to our team on a permanent basis. The roles are offered on a full or part-time basis.

Main duties of the job

The main responsibilities of the role include:

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested.

About us

We are based across two sites, Downham Market and Marham. We offer:

• 25 days holiday plus bank holidays
• A friendly and supportive work environment
• NHS pension
• Free on-site parking