Job summary
Abbey Health Primary Care Network believes in excellent care at the heart of the community and comprises of 2 practices, The Maltings Surgery in St Albans, and Summerfield Health Centre in London Colney. Our vision is to forge a strong relationship between our multidisciplinary teams and the wider community to optimise the health and well-being of the population.
Main duties of the job
We are now seeking a dedicated cancer care co-ordinator to work with the PCN central team supporting the delivery of NHS England's Comprehensive Model of Personalised Care and the Early Cancer Diagnosis Direct Enhanced Service.
In this pivotal role you will support multidisciplinary teams and coordinate the pathway for patients with cancer and supporting public awareness of the earlier diagnosis agenda, as per the NHS Long Term Plan. This is a patient facing role, and the post-holder will be responsible for providing support directly to patients and their carers.
You will act as a conduit for cancer patients, within the PCN, liaising with secondary and tertiary care and the voluntary sector, working closely with PCN clinical director, clinical cancer leads and cancer champions where appropriate.
About us
Abbey Health Primary Care Network believes in excellent care at the heart of the community. It comprises of 2 practices, The Maltings Surgery in St Albans, and Summerfield Health Centre in London Colney. Our vision is to forge a strong relationship between our multidisciplinary teams and the wider community in order to optimise the health and well-being of the population.
The Maltings Surgery is one of the largest NHS GP practices in St Albans with a growing population of approximately 19000 patients. It is a progressive practice whose ethos focuses around three aims: staff and patient wellbeing, managing our workload safely and practice sustainability. We encourage personal development and a culture of support including mentoring and supervision. Our values are really important to us and are embedded in everything we do for both our staff and our patients. Four pillars underpin our values and they are teamwork, respect, quality and community.
Summerfield Health Centre is located in London Colney, one of the biggest villages in Britain with a population of nearly 10,000 residents. London Colney has a lively and cosmopolitan community. Summerfield Health Centre has recently moved into a new, fit for purpose, health centre that creates a hub of community services. The surgery pledge that we promise to listen, to respond and treat our patients equally and with respect by providing an accessible professional service.
Job description
Job responsibilities
The main duties of the role include:
- Safety netting and checking that patients referred with a suspected diagnosis of cancer have received an appointment with secondary care in an appropriate timeframe.
- Supporting practices to achieve Quality Outcomes Framework (QOF) indicators for cancer.
- Supporting individual practices to improve local uptake of national cancer screening programmes, understanding practice data for uptake and how screening is carried out, through community of practice which supports peer to peer learning, and engagement with local providers.
- Improving referral processes for suspected cancers, with a focus on safety netting, ensuring that all patients receive information of their referral, including why they are being referred, the importance of attending appointments and where they can access further support.
- Where possible, ensuring there is a single point of contact for patients in each practice during their cancer journey to answer questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district nursing or Macmillan services, benefits agency as appropriate.
- Creating a system of checks to ensure the patients on suspected cancer pathways are seen in time appropriate manner by secondary care.
- Closely liaising with the PCN lead for cancer, the practice clinical leads and cancer champion if in place.
- Co-ordinating quarterly meetings to monitor cancer performance indicators and QOF using public health data.
- Supporting practices to incorporate use of Ardens templates and standardised coding to maintain accurate registers.
- Acting as point of contact for local hospice and liaising with hospice as required to ensure care planning in place.
- Supporting practice staff in the upkeep of palliative care registers.
- Supporting the practices in the PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses.
- Supporting the practices in the PCN engaging with local system partners, including patient participation groups, secondary care and public health & commissioning teams.
- Linking in, and building relationships, with the wider PCN team, social prescribers, pharmacists, health and wellbeing coach and other clinical/non-clinical partners involved in patients' care.
- Being a point of contact for people living beyond cancer, or bereaved relatives, who need support, signpost to support groups available locally or nationally as appropriate.
- Holistically bringing together all of a persons identified care and support needs and explore options to help them achieve their needs.
- Working closely with secondary care cancer support workers and Macmillan community link workers to support integration of care across organisational boundaries
Please see full job description attached.
Job description
Job responsibilities
The main duties of the role include:
- Safety netting and checking that patients referred with a suspected diagnosis of cancer have received an appointment with secondary care in an appropriate timeframe.
- Supporting practices to achieve Quality Outcomes Framework (QOF) indicators for cancer.
- Supporting individual practices to improve local uptake of national cancer screening programmes, understanding practice data for uptake and how screening is carried out, through community of practice which supports peer to peer learning, and engagement with local providers.
- Improving referral processes for suspected cancers, with a focus on safety netting, ensuring that all patients receive information of their referral, including why they are being referred, the importance of attending appointments and where they can access further support.
- Where possible, ensuring there is a single point of contact for patients in each practice during their cancer journey to answer questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district nursing or Macmillan services, benefits agency as appropriate.
- Creating a system of checks to ensure the patients on suspected cancer pathways are seen in time appropriate manner by secondary care.
- Closely liaising with the PCN lead for cancer, the practice clinical leads and cancer champion if in place.
- Co-ordinating quarterly meetings to monitor cancer performance indicators and QOF using public health data.
- Supporting practices to incorporate use of Ardens templates and standardised coding to maintain accurate registers.
- Acting as point of contact for local hospice and liaising with hospice as required to ensure care planning in place.
- Supporting practice staff in the upkeep of palliative care registers.
- Supporting the practices in the PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses.
- Supporting the practices in the PCN engaging with local system partners, including patient participation groups, secondary care and public health & commissioning teams.
- Linking in, and building relationships, with the wider PCN team, social prescribers, pharmacists, health and wellbeing coach and other clinical/non-clinical partners involved in patients' care.
- Being a point of contact for people living beyond cancer, or bereaved relatives, who need support, signpost to support groups available locally or nationally as appropriate.
- Holistically bringing together all of a persons identified care and support needs and explore options to help them achieve their needs.
- Working closely with secondary care cancer support workers and Macmillan community link workers to support integration of care across organisational boundaries
Please see full job description attached.
Person Specification
Knowledge, Skills and Experience:
Essential
- Working in a multi-disciplinary setting
- Practical experience of being in a patient facing role
- Experience of administrative duties
- Relevant health and social care experience at AfC Band 3 or equivalent and/or previous experience in the NHS or social care or relevant field
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Experience in use of databases and intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- Ability to work under pressure in a busy working environment and able to multi-task
- Strong listening and communication skills
- Familiar with local resources and services, including how to access them
- Motivated by helping people, with care and empathy
- Able to deliver person-centred support in a non-judgmental way
- Experience of completing holistic person-centred care planning assessments.
Desirable
- Experience of working in primary care/voluntary Sector/community
- Experience of working in a cancer care setting
- Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting
- Knowledge/familiarity with medical terminology
- Experience in end-of-life care.
Person Specification
Knowledge, Skills and Experience:
Essential
- Working in a multi-disciplinary setting
- Practical experience of being in a patient facing role
- Experience of administrative duties
- Relevant health and social care experience at AfC Band 3 or equivalent and/or previous experience in the NHS or social care or relevant field
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Experience in use of databases and intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access
- Ability to work under pressure in a busy working environment and able to multi-task
- Strong listening and communication skills
- Familiar with local resources and services, including how to access them
- Motivated by helping people, with care and empathy
- Able to deliver person-centred support in a non-judgmental way
- Experience of completing holistic person-centred care planning assessments.
Desirable
- Experience of working in primary care/voluntary Sector/community
- Experience of working in a cancer care setting
- Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting
- Knowledge/familiarity with medical terminology
- Experience in end-of-life care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
