Job summary
Watling Street Network PCN are offering a fantastic opportunity for a back office manager to join the team at their leading primary care network in Milton Keynes. We are seeking someone to work 37.5 hours per week, Monday to Friday, with flexibility around the hours during the day. We offer a salary starting from 16p/h (31,200 per annum), depending on experience.
Main duties of the job
You will be responsible for a large team of admin staff, prescription clerks and medical secretaries, based out of our head office in Kiln Farm. These roles were previously separate in each surgery and have recently been brought together as larger teams. The team works together to provide a combined back-office function for the Watling Street Primary Care Network and its three GP surgeries.
About us
The Watling Street PCN is comprised of three practices: Stony Medical Centre, Watling Vale Medical Centre and Hilltops Medical Centre. We are a forward thinking PCN in Milton Keynes, with a progressive and compassionate approach to primary care. As home to multi-disciplined teams of GPs, nurses, HCAs and administrative staff, we have a flexible and supportive attitude where we encourage you to grow, in a safe environment.
Benefits
- An excellent NHS pension scheme
- 25 days' annual leave, plus bank holidays, increasing to 28 days after 3 years service
- NHS discounts with a massive number of retailers (with a Bluelight card)
- Wellbeing resources available free to all staff
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of their duties, the post-holder may have access to confidential information relating to patients and their carers, PCN or Practice staff and other healthcare workers. They may also have access to information relating to the PCN and its member Practices as business organisations. All such information from any source is to be regarded as strictly confidential.
Job description
Job responsibilities
Job responsibilities
- Manage, supervise and guide the administrative staff in supporting the GP surgeries
- Become the go-to person to support the 3 roles, and cover absence where needed
- Work with the GP surgeries to create and streamline processes
- Keep the practice managers informed of any matters arising or potential problems where appropriate
- To line manage the teams, with 1:1s, appraisals and absence monitoring, with support from the HR team.
- Encourage and support personal development of members of the back office team
- Deal with any problems reported by team when it comes to the execution of their duties
- Coordinate and plan staff rotas where needed
- Maintain self and team professionalism
- Keep surgeries informed of any changes with absent staff
- Work with HR in managing new starters along with any training and development for all staff
Premises responsibilities
- Open and shut the premises, using the alarm system where appropriate
- Support with general cleaning and tidying where needed as part of the office team
- Update appropriate site manager of any issues where applicable
Job description
Job responsibilities
Job responsibilities
- Manage, supervise and guide the administrative staff in supporting the GP surgeries
- Become the go-to person to support the 3 roles, and cover absence where needed
- Work with the GP surgeries to create and streamline processes
- Keep the practice managers informed of any matters arising or potential problems where appropriate
- To line manage the teams, with 1:1s, appraisals and absence monitoring, with support from the HR team.
- Encourage and support personal development of members of the back office team
- Deal with any problems reported by team when it comes to the execution of their duties
- Coordinate and plan staff rotas where needed
- Maintain self and team professionalism
- Keep surgeries informed of any changes with absent staff
- Work with HR in managing new starters along with any training and development for all staff
Premises responsibilities
- Open and shut the premises, using the alarm system where appropriate
- Support with general cleaning and tidying where needed as part of the office team
- Update appropriate site manager of any issues where applicable
Person Specification
Knowledge, Skills and Experience:
Essential
- Experience of managing people is essential
- A strong office management background
- Experience of working in a busy role
- Have an eye for detail and excellent accuracy
- The ability to communicate well with multiple stakeholders
- The ability to learn new systems and processes efficiently
- Be approachable and able to influence those around you
- Be able to find solutions and action them effectively
- Be comfortable working as part of a management team
- Experience in primary care would be advantageous
Person Specification
Knowledge, Skills and Experience:
Essential
- Experience of managing people is essential
- A strong office management background
- Experience of working in a busy role
- Have an eye for detail and excellent accuracy
- The ability to communicate well with multiple stakeholders
- The ability to learn new systems and processes efficiently
- Be approachable and able to influence those around you
- Be able to find solutions and action them effectively
- Be comfortable working as part of a management team
- Experience in primary care would be advantageous
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
