Administration Co-Ordinator

Primary Care Careers

This job is now closed

Job summary

Hilton PCN are looking for an experienced administrator to join our busy practice support team and help make a positive impact to our local community.

Main duties of the job

The role will involve working as part of the Administration team to provide high quality administrative support to GPs and other health professionals while assisting in the provision of general administrative support to the wider team

About us

Serving approximately 32,000 patients, across Ampthill and Barton-Le-Clay, Hillton PCN strives to develop collaborative working across the three member practices, aiming to support and strengthen the delivery of primary care services in line with the NHS Long-term Plan.We aim to achieve high standards of patient-centred care as identified for the specific needs of our population, whilst working to support a resilient and appropriately trained workforce.We operate SystmOne clinical system with a good history of QOF achievement and a CQC rating of Good across all domains.

Date posted

28 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

M0038-22-3633

Job locations

Houghton Close Surgery

1 Houghton Close

Ampthill

Bedford

MK45 2TG

Job description

Job responsibilities

The main responsibilities of the role include:

To provide efficient referral co-ordination for GPs and associated health professionals as required
To assist clinical staff by making appropriate telephone and electronic referrals
To assist clinical staff by obtaining information about the progress status of referrals when requested
To expedite appointments and tests as required
To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed
To work collaboratively and provide administrative support
To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries
To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them
To monitor progress of 2-week wait referrals
To assist the central Clinical Support team with all clerical and administrative duties as required
To maintain address book on the computer system
To check and respond regularly to tasks, emails and other notifications
To undertake general administration duties, filing, photocopying and other PA work at clinicians’ request
To assist with the gathering of statistics and information when required
To provide cover for members of the central Clinical Support team during periods of sickness and annual leave
To undertake any other duties commensurate with the scope of the role and within own skill set as requested.

Please see full job description attached:

Job description

Job responsibilities

The main responsibilities of the role include:

To provide efficient referral co-ordination for GPs and associated health professionals as required
To assist clinical staff by making appropriate telephone and electronic referrals
To assist clinical staff by obtaining information about the progress status of referrals when requested
To expedite appointments and tests as required
To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed
To work collaboratively and provide administrative support
To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries
To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them
To monitor progress of 2-week wait referrals
To assist the central Clinical Support team with all clerical and administrative duties as required
To maintain address book on the computer system
To check and respond regularly to tasks, emails and other notifications
To undertake general administration duties, filing, photocopying and other PA work at clinicians’ request
To assist with the gathering of statistics and information when required
To provide cover for members of the central Clinical Support team during periods of sickness and annual leave
To undertake any other duties commensurate with the scope of the role and within own skill set as requested.

Please see full job description attached:

Person Specification

Knowledge and Skills

Desirable

If you are a well organised person who thrives on a busy working environment where no two days are the same, we'd love to hear from you.
You will ideally have the following skills and experience:
MS Word, Outlook, Excel and other relevant software packages
Medical terminology
NHS systems desirable
Knowledge of / experience from within NHS / General Practice desirable
Customer service orientation
Excellent listening, communication and interpersonal skills
Accurate typing and word processing
Administrative and organisational skills
Ability to follow policies, practices and protocols
Computer-literate and adaptable in using different software
Professional approach to work
Good telephone manner
Strong team player
Responsive and positive outlook
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Person Specification

Knowledge and Skills

Desirable

If you are a well organised person who thrives on a busy working environment where no two days are the same, we'd love to hear from you.
You will ideally have the following skills and experience:
MS Word, Outlook, Excel and other relevant software packages
Medical terminology
NHS systems desirable
Knowledge of / experience from within NHS / General Practice desirable
Customer service orientation
Excellent listening, communication and interpersonal skills
Accurate typing and word processing
Administrative and organisational skills
Ability to follow policies, practices and protocols
Computer-literate and adaptable in using different software
Professional approach to work
Good telephone manner
Strong team player
Responsive and positive outlook
Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Houghton Close Surgery

1 Houghton Close

Ampthill

Bedford

MK45 2TG

Employer's website

https://www.essexprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Houghton Close Surgery

1 Houghton Close

Ampthill

Bedford

MK45 2TG

Employer's website

https://www.essexprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Sarah or Fiona

eoe.primarycarecareers@nhs.net

Date posted

28 July 2022

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

M0038-22-3633

Job locations

Houghton Close Surgery

1 Houghton Close

Ampthill

Bedford

MK45 2TG

Supporting documents

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