Job summary
Taunton Deane West Primary Care Network (PCN) is seeking an experienced Digital Coordinator and Administrator to support the delivery of a developing Proactive Care Service. This part-time role (24 hours per week, 12-month fixed-term contract) involves managing IT administration, overseeing service operations, and fostering positive relationships with stakeholders, surgeries, patients, and other services. The successful candidate will ensure all tasks are completed in accordance with established procedures, protocols, and timelines.
Main duties of the job
Deliver and manage the developing Proactive Care Service, utilising digital transformation to improve patient care, outcomes, service experience, and cost-efficiency.
Enable patients to manage their health and wellness through technology, including communication tools for managing illness, health risks, and medication.
Develop and maintain relationships with stakeholders, including internal teams, neighboring practices, patients, and external services.
Work with digital tools e.g., AccuRx, online access, video consulting to support the transformation of primary care services.
About us
Taunton Deane West Primary Care Network is located in Somerset and is formed by three GP Practices, Luson Surgery, Wellington Medical Centre and Lister House.
Within the PCN, the three practices work closely together to improve the quality of care that we provide in alignment with the need of our patient population.
The PCN has a range of additional staff roles, who work alongside Practice staff to help support all of our patients. The team consists of Care Coordinators, Complex Care Nurses, First Contact Physiotherapists, Occupational Therapists, Pharmacists, Mental Health Link Practitioners, Digital Data Coordinators.
Job description
Job responsibilities
The role will focus on
delivery of a developing Proactive Care Service. The aim of the service is to bring
digital transformation to health which can support holistic care and a clinical
outcome, service and patient user experience in addition to cost saving,
consistency, and fewer clinical errors. The use of technology will give
the patient control over their own healthcare utilising information and
communication through technology to manage illness, health risks and medicine.
The role requires someone to not only deliver the service, but to proactively
develop relationships with stakeholders, evaluate the service and help to
promote the service internally and externally.
The post holder will manage
TDW PCN IT Coordination including management of running extensive EMIS searches
and training for new PCN and Practice employees, will work withdata for digital tools to
enable transformation of primary care services such as AccuRx, online access,
video consulting but not limited to those listed. The idea is to include
plans for a population health management approach.
The post holder will be
responsible for developing and maintaining relationships with different
stakeholders and linking in with neighbouring Primary Care Networks to share
best practice.
Please see attached Job Description for key responsibilities.
Job description
Job responsibilities
The role will focus on
delivery of a developing Proactive Care Service. The aim of the service is to bring
digital transformation to health which can support holistic care and a clinical
outcome, service and patient user experience in addition to cost saving,
consistency, and fewer clinical errors. The use of technology will give
the patient control over their own healthcare utilising information and
communication through technology to manage illness, health risks and medicine.
The role requires someone to not only deliver the service, but to proactively
develop relationships with stakeholders, evaluate the service and help to
promote the service internally and externally.
The post holder will manage
TDW PCN IT Coordination including management of running extensive EMIS searches
and training for new PCN and Practice employees, will work withdata for digital tools to
enable transformation of primary care services such as AccuRx, online access,
video consulting but not limited to those listed. The idea is to include
plans for a population health management approach.
The post holder will be
responsible for developing and maintaining relationships with different
stakeholders and linking in with neighbouring Primary Care Networks to share
best practice.
Please see attached Job Description for key responsibilities.
Person Specification
Experience
Essential
- Knowledge of Primary Care
- Experience of working in a multi-disciplinary setting
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Experience of administrative / coordinator duties
Desirable
- Knowledge/familiarity with medical terminology
- Understanding of current issues facing the NHS
- Understanding of health and social care processes
- Experience in use of databases
- Interest in digital change, and experience of EMIS, data handling and analysis
- PR and Marketing skills to aid promotion of the service
Qualifications
Essential
- NVQ Level 2 or equivalent
- Willing to work towards NVQ Level 3
Desirable
Skills and Attributes
Essential
- Proven record of excellent written and verbal communication skills and
- interpersonal skills
- Excellent organisational and admin skills
- Analytical skills and ability to interpret information and present it in a clear and concise manner
- Evidence of excellent knowledge and competence with Microsoft Office
- Able to deal with service users sensitively
- Able to work effectively as part of a team
- Able to prioritise and manage own workload with minimal supervision
- Willingness to undergo further training and committed to own development
- Car user as travel between sites across the Taunton area will be required
- Ability to understand and use social media
Desirable
- Experience providing advice/signposting to users
- Excellent motivational and influencing skills
Person Specification
Experience
Essential
- Knowledge of Primary Care
- Experience of working in a multi-disciplinary setting
- Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
- Experience of administrative / coordinator duties
Desirable
- Knowledge/familiarity with medical terminology
- Understanding of current issues facing the NHS
- Understanding of health and social care processes
- Experience in use of databases
- Interest in digital change, and experience of EMIS, data handling and analysis
- PR and Marketing skills to aid promotion of the service
Qualifications
Essential
- NVQ Level 2 or equivalent
- Willing to work towards NVQ Level 3
Desirable
Skills and Attributes
Essential
- Proven record of excellent written and verbal communication skills and
- interpersonal skills
- Excellent organisational and admin skills
- Analytical skills and ability to interpret information and present it in a clear and concise manner
- Evidence of excellent knowledge and competence with Microsoft Office
- Able to deal with service users sensitively
- Able to work effectively as part of a team
- Able to prioritise and manage own workload with minimal supervision
- Willingness to undergo further training and committed to own development
- Car user as travel between sites across the Taunton area will be required
- Ability to understand and use social media
Desirable
- Experience providing advice/signposting to users
- Excellent motivational and influencing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
