InHealth Group

Sales and Customer Service Team Leader

Information:

This job is now closed

Job summary

In your role as Team Leader, your skills and expertise will provide leadership so that we always deliver a high-quality, patient-focused service. By adopting an approach of continuous improvement, you will deliver efficiencies in line with KPIs and objectives while never losing sight of patient and customer satisfaction. You will oversee the day-to-day duties of your team of advisors to ensure patient and customer focus is central to the business's commercial success.

Main duties of the job

Providing effective line management to a team of Sales and Customer Service Advisors, ensuring performance is managed within agreed SLAs Delivering on all monthly, quarterly and annual targets, specific individual, team and departmental objectives Coaching and mentoring direct reports to ensure continuous service improvement in-line with team strategy Supporting individuals to achieve the highest possible sales conversion rate Ensuring appraisals and personal development plans are completed and monitored Reporting on KPIs and taking corrective action when variations in individual performance occur Identifying trends in customer buying decisions and formulating plans to anticipate and manage future customer requirements Continually growing profitable sales revenue within the Vista function by predicting change and analysing trends in the self-referral market Identifying areas and opportunities for growth with the Vista function Generating monthly reports for the Senior Management Team Acting as the escalation point for complex customer complaints and queries Developing and maintaining key customer relationships Identify any training requirements in the team, providing coaching for team members as needed. Manage absence and time keeping effectively and proactively in line with policy and procedure.

About us

Vista Health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation, we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.  

Details

Date posted

09 November 2023

Pay scheme

Other

Salary

£26,000 to £26,001 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1037_1

Job locations

Sandbrook Park, Sandbrook Way

Rochdale

Lancashire

OL11 1RY


Job description

Job responsibilities

In your role as Team Leader with Vista Health, your skills and expertise will provide leadership so that we always deliver a high-quality, patient-focused service. By adopting an approach of continuous improvement, you will deliver efficiencies in line with KPIs and objectives while never losing sight of patient and customer satisfaction. You will oversee the day-to-day duties of your team of advisors to ensure patient and customer focus is central to the business's commercial success.

What you are responsible for:

  • Providing effective line management to a team of Sales and Customer Service Advisors, ensuring performance is managed within agreed SLAs
  • Delivering on all monthly, quarterly and annual targets, specific individual, team and departmental objectives
  • Coaching and mentoring direct reports to ensure continuous service improvement in-line with team strategy
  • Supporting individuals to achieve the highest possible sales conversion rate
  • Ensuring appraisals and personal development plans are completed and monitored
  • Reporting on KPIs and taking corrective action when variations in individual performance occur
  • Identifying trends in customer buying decisions and formulating plans to anticipate and manage future customer requirements
  • Continually growing profitable sales revenue within the Vista function by predicting change and analysing trends in the self-referral market
  • Identifying areas and opportunities for growth with the Vista function
  • Generating monthly reports for the Senior Management Team
  • Acting as the escalation point for complex customer complaints and queries
  • Developing and maintaining key customer relationships
  • Identify any training requirements in the team, providing coaching for team members as needed.
  • Manage absence and time keeping effectively and proactively in line with policy and procedure.
As a Sales and Customer Service Team Leader, You will:
  • Demonstrate an excellent commercial understanding relevant to the self-referral market
  • Be an excellent negotiator and have the ability to resolve issues and address complaints
  • Have a drive and determination to continuously deliver against sales targets
  • Lead by example and promote commitment, drive and enthusiasm
  • Be able to multitask and handle various duties at any given time
  • Be analytical and detail orientated with the ability to spot anomalies and trends
  • Thrive and stay calm in challenging situations, working well under pressure
  • Have strong communication skills written, verbal and listening
  • Support the weekend on call facility.
  • Work a variety of shifts covering 8am 8pm Monday to Sunday, covering regular weekend and evening cover.

Job description

Job responsibilities

In your role as Team Leader with Vista Health, your skills and expertise will provide leadership so that we always deliver a high-quality, patient-focused service. By adopting an approach of continuous improvement, you will deliver efficiencies in line with KPIs and objectives while never losing sight of patient and customer satisfaction. You will oversee the day-to-day duties of your team of advisors to ensure patient and customer focus is central to the business's commercial success.

What you are responsible for:

  • Providing effective line management to a team of Sales and Customer Service Advisors, ensuring performance is managed within agreed SLAs
  • Delivering on all monthly, quarterly and annual targets, specific individual, team and departmental objectives
  • Coaching and mentoring direct reports to ensure continuous service improvement in-line with team strategy
  • Supporting individuals to achieve the highest possible sales conversion rate
  • Ensuring appraisals and personal development plans are completed and monitored
  • Reporting on KPIs and taking corrective action when variations in individual performance occur
  • Identifying trends in customer buying decisions and formulating plans to anticipate and manage future customer requirements
  • Continually growing profitable sales revenue within the Vista function by predicting change and analysing trends in the self-referral market
  • Identifying areas and opportunities for growth with the Vista function
  • Generating monthly reports for the Senior Management Team
  • Acting as the escalation point for complex customer complaints and queries
  • Developing and maintaining key customer relationships
  • Identify any training requirements in the team, providing coaching for team members as needed.
  • Manage absence and time keeping effectively and proactively in line with policy and procedure.
As a Sales and Customer Service Team Leader, You will:
  • Demonstrate an excellent commercial understanding relevant to the self-referral market
  • Be an excellent negotiator and have the ability to resolve issues and address complaints
  • Have a drive and determination to continuously deliver against sales targets
  • Lead by example and promote commitment, drive and enthusiasm
  • Be able to multitask and handle various duties at any given time
  • Be analytical and detail orientated with the ability to spot anomalies and trends
  • Thrive and stay calm in challenging situations, working well under pressure
  • Have strong communication skills written, verbal and listening
  • Support the weekend on call facility.
  • Work a variety of shifts covering 8am 8pm Monday to Sunday, covering regular weekend and evening cover.

Person Specification

Qualifications

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Please see JD

Desirable

  • Please see JD

Additional Criteria

Essential

  • Please see JD

Desirable

  • Please see JD
Person Specification

Qualifications

Essential

  • N/A

Desirable

  • N/A

Experience

Essential

  • Please see JD

Desirable

  • Please see JD

Additional Criteria

Essential

  • Please see JD

Desirable

  • Please see JD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

InHealth Group

Address

Sandbrook Park, Sandbrook Way

Rochdale

Lancashire

OL11 1RY


Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Employer details

Employer name

InHealth Group

Address

Sandbrook Park, Sandbrook Way

Rochdale

Lancashire

OL11 1RY


Employer's website

https://www.inhealthgroup.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Talent Acquisition Partner

Kirsty Corteen

kirsty.corteen@inhealthgroup.com

Details

Date posted

09 November 2023

Pay scheme

Other

Salary

£26,000 to £26,001 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1037_1

Job locations

Sandbrook Park, Sandbrook Way

Rochdale

Lancashire

OL11 1RY


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