Job summary
In your role as Quality Process & Governance Manager you will work closely with management team at the PRC and the Clinical Quality team, as well as colleagues across the business. Your skills and expertise will provide a dedicated focus to manage and enhance our processes and controls that are in place to support patient safety and a high-quality, patient-focused, service at all times. By adopting an approach of continuous improvement, you will deliver improvements and efficiencies in line with key KPIs and objectives while never losing sight of patient and customer satisfaction.
Main duties of the job
You will, support the operational delivery and implementation of InHealths governance and risk frameworks, by providing advice, support and guidance to operational teams on all aspects of Healthcare governance including:
Clinical and non-clinical
Risk management
Patient safety
Data protection
Health and Safety
In this newly created and key role for InHealth, you will act as a Quality Process and Governance business partner to the PRC coordinating all aspects of governance and patient safety activity.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Job description
Job responsibilities
InHealth sees more than 3 million patients each year and our Patient Referral Centre (PRC) is focused on providing direct access and support to all our patients. At the Patient Referral Centre (PRC) we own each step of the patient journey. From the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. The PRC is a vital part of the InHealth team responsible for ensuring our Patient Care Advisors provide the best customer service from initial acceptance of the referral, telephone booking the appointment through to the final report and beyond. As well as world class customer service, patient safety is a key priority.
As a Quality Process & Governance Manager you will work alongside colleagues at our dynamic and fast-paced sites to ensure our Advisors process accurate referrals, book appointments with ease, and ensure all patients receive the highest level of care and support at all times. As an integral part of our Patient Referral Management Team, you will work cross-functionally to improve & maintain our processes and systems to ensure that we consistently deliver world class patient care.
In your role as Quality Process & Governance Manager you will work closely with management team at the PRC and the Clinical Quality team, as well as colleagues across the business. Your skills and expertise will provide a dedicated focus to manage and enhance our processes and controls that are in place to support patient safety and a high-quality, patient-focused, service at all times. By adopting an approach of continuous improvement, you will deliver improvements and efficiencies in line with key KPIs and objectives while never losing sight of patient and customer satisfaction.
What you'll do: You will, support the operational delivery and implementation of InHealths governance and risk frameworks, by providing advice, support and guidance to operational teams on all aspects of Healthcare governance including:
- Clinical and non-clinical
- Risk management
- Patient safety
- Data protection
- Health and Safety
In this newly created and key role for InHealth, you will act as a Quality Process and Governance business partner to the PRC coordinating all aspects of governance and patient safety activity.
About you: - Experience of working within a healthcare or regulated company within a customer focused environment
- Enthusiastic about patient safety
- Has a good understanding of risk management & clinical governance
- Able to demonstrate a clear understanding of the necessary processes, controls & Risk & Governance steps and be able to communicate this effectively with team members
- Someone who is process driven and delivery orientated
- Be a skilled and accomplished leader with a proven track record of guiding customer-focused teams to achieve success
Job description
Job responsibilities
InHealth sees more than 3 million patients each year and our Patient Referral Centre (PRC) is focused on providing direct access and support to all our patients. At the Patient Referral Centre (PRC) we own each step of the patient journey. From the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. The PRC is a vital part of the InHealth team responsible for ensuring our Patient Care Advisors provide the best customer service from initial acceptance of the referral, telephone booking the appointment through to the final report and beyond. As well as world class customer service, patient safety is a key priority.
As a Quality Process & Governance Manager you will work alongside colleagues at our dynamic and fast-paced sites to ensure our Advisors process accurate referrals, book appointments with ease, and ensure all patients receive the highest level of care and support at all times. As an integral part of our Patient Referral Management Team, you will work cross-functionally to improve & maintain our processes and systems to ensure that we consistently deliver world class patient care.
In your role as Quality Process & Governance Manager you will work closely with management team at the PRC and the Clinical Quality team, as well as colleagues across the business. Your skills and expertise will provide a dedicated focus to manage and enhance our processes and controls that are in place to support patient safety and a high-quality, patient-focused, service at all times. By adopting an approach of continuous improvement, you will deliver improvements and efficiencies in line with key KPIs and objectives while never losing sight of patient and customer satisfaction.
What you'll do: You will, support the operational delivery and implementation of InHealths governance and risk frameworks, by providing advice, support and guidance to operational teams on all aspects of Healthcare governance including:
- Clinical and non-clinical
- Risk management
- Patient safety
- Data protection
- Health and Safety
In this newly created and key role for InHealth, you will act as a Quality Process and Governance business partner to the PRC coordinating all aspects of governance and patient safety activity.
About you: - Experience of working within a healthcare or regulated company within a customer focused environment
- Enthusiastic about patient safety
- Has a good understanding of risk management & clinical governance
- Able to demonstrate a clear understanding of the necessary processes, controls & Risk & Governance steps and be able to communicate this effectively with team members
- Someone who is process driven and delivery orientated
- Be a skilled and accomplished leader with a proven track record of guiding customer-focused teams to achieve success
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
