Job summary
We are seeking an organised, proactive Engagement Officer to help increase participation in the diabetic eye screening programme, with a particular focus on patients identified as Persistent Did Not Attenders (PDNAs). You will play a key role in reaching individuals from hard-to-engage communities, ensuring they understand the value of screening and feel supported throughout the pathway. Building trust, listening to patient feedback, and fostering strong local partnerships will be essential to your success in this role.
You will work between our Oxford and High Wycombe offices, and travel to adhoc engagement events, so a driving license is essential for the role.
Main duties of the job
Increase programme uptake by identifying, targeting, and reducing PDNA levels.
Make outbound calls to PDNA patients, offering support and encouraging attendance.
Engage and communicate effectively with hard-to-reach groups, providing clear education on screening benefits.
Accurately document contact attempts, patient conversations, and feedback.
Review and refine PDNA engagement strategies, recommending improvements where needed.
Prepare monthly reports detailing engagement activities, patient responses, and progress in reducing PDNA figures.
Monitor PDNA patients throughout their screening journey to understand attendance patterns.
Focus on engagement with groups such as individuals with learning disabilities, diverse ethnic communities, those in areas of deprivation, and non-responders.
Build relationships with mental health units, large care homes, universities, and military establishments to ensure timely access to the screening service and improved participation rates.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.
Job description
Job responsibilities
Role: Engagement Officer PDNA (Part-Time, 18.75 hours) Salary: £24,523 FTE (£12,261.50 pro rata salary, based on 18.75 hours)
We are seeking an organised, proactive Engagement Officer to help increase participation in the diabetic eye screening programme, with a particular focus on patients identified as Persistent Did Not Attenders (PDNAs). You will play a key role in reaching individuals from hard-to-engage communities, ensuring they understand the value of screening and feel supported throughout the pathway. Building trust, listening to patient feedback, and fostering strong local partnerships will be essential to your success in this role.
You will work between our Oxford and High Wycombe offices, and travel to adhoc engagement events, so a driving license is essential for the role.
Key Responsibilities -
Increase programme uptake by identifying, targeting, and reducing PDNA levels.
-
Make outbound calls to PDNA patients, offering support and encouraging attendance.
-
Engage and communicate effectively with hard-to-reach groups, providing clear education on screening benefits.
-
Accurately document contact attempts, patient conversations, and feedback.
-
Review and refine PDNA engagement strategies, recommending improvements where needed.
-
Prepare monthly reports detailing engagement activities, patient responses, and progress in reducing PDNA figures.
-
Monitor PDNA patients throughout their screening journey to understand attendance patterns.
-
Focus on engagement with groups such as individuals with learning disabilities, diverse ethnic communities, those in areas of deprivation, and non-responders.
-
Build relationships with mental health units, large care homes, universities, and military establishments to ensure timely access to the screening service and improved participation rates.
About You You will:
-
Be confident, clear, and engaging on the telephone.
-
Have experience supporting customers or patients, with an understanding of their concerns and motivations.
-
Uphold patient confidentiality and demonstrate strong awareness of data protection requirements.
-
Contribute to a positive risk management culture by identifying and reporting workplace or practice risks.
-
Be competent in using computers and software applications, with the ability to troubleshoot basic issues.
-
Prioritise patient dignity and respect in all interactions.
-
Use sound judgement aligned with legislation and company policy, escalating issues when needed.
-
Recognise responsibilities relating to safeguarding children and vulnerable adults.
Experience & Skills -
Experience within NHS Screening Programmes (desirable).
-
Background in a healthcare environment.
-
Proven ability to handle patient or customer interactions over the phone.
-
Strong IT skills, including Microsoft Office and other relevant software.
-
Excellent written and verbal communication abilities.
Job description
Job responsibilities
Role: Engagement Officer PDNA (Part-Time, 18.75 hours) Salary: £24,523 FTE (£12,261.50 pro rata salary, based on 18.75 hours)
We are seeking an organised, proactive Engagement Officer to help increase participation in the diabetic eye screening programme, with a particular focus on patients identified as Persistent Did Not Attenders (PDNAs). You will play a key role in reaching individuals from hard-to-engage communities, ensuring they understand the value of screening and feel supported throughout the pathway. Building trust, listening to patient feedback, and fostering strong local partnerships will be essential to your success in this role.
You will work between our Oxford and High Wycombe offices, and travel to adhoc engagement events, so a driving license is essential for the role.
Key Responsibilities -
Increase programme uptake by identifying, targeting, and reducing PDNA levels.
-
Make outbound calls to PDNA patients, offering support and encouraging attendance.
-
Engage and communicate effectively with hard-to-reach groups, providing clear education on screening benefits.
-
Accurately document contact attempts, patient conversations, and feedback.
-
Review and refine PDNA engagement strategies, recommending improvements where needed.
-
Prepare monthly reports detailing engagement activities, patient responses, and progress in reducing PDNA figures.
-
Monitor PDNA patients throughout their screening journey to understand attendance patterns.
-
Focus on engagement with groups such as individuals with learning disabilities, diverse ethnic communities, those in areas of deprivation, and non-responders.
-
Build relationships with mental health units, large care homes, universities, and military establishments to ensure timely access to the screening service and improved participation rates.
About You You will:
-
Be confident, clear, and engaging on the telephone.
-
Have experience supporting customers or patients, with an understanding of their concerns and motivations.
-
Uphold patient confidentiality and demonstrate strong awareness of data protection requirements.
-
Contribute to a positive risk management culture by identifying and reporting workplace or practice risks.
-
Be competent in using computers and software applications, with the ability to troubleshoot basic issues.
-
Prioritise patient dignity and respect in all interactions.
-
Use sound judgement aligned with legislation and company policy, escalating issues when needed.
-
Recognise responsibilities relating to safeguarding children and vulnerable adults.
Experience & Skills -
Experience within NHS Screening Programmes (desirable).
-
Background in a healthcare environment.
-
Proven ability to handle patient or customer interactions over the phone.
-
Strong IT skills, including Microsoft Office and other relevant software.
-
Excellent written and verbal communication abilities.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
