Job summary
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.
Were Looking for Caring, Confident Communicators
Do you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you.
At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.
For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care.
We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all.
Main duties of the job
As a Vista Customer Service Advisor, you will:
Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locations
Help patients choose Vista by showcasing our fast, reliable service and trusted reputation
Deliver outstanding service by turning questions into appointments with empathy and expertise
Your Key Responsibilities:
Handle inbound calls, live chats, and online queries efficiently and within agreed service levels
Book appointments using best-practice standards and maximise clinic availability
Convert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentation
Ask the right questions to fully understand patient needs and ensure first-time resolution
Identify buying signals and engage in meaningful conversations that lead to appointments
Keep calls efficient and high-quality, balancing care with productivity
Maintain accurate patient records using our internal systems
Communicate clearly and professionally with both patients and internal teams
Ensure compliance with data protection and information governance standards
About us
Vista Health is a leading UK healthcare provider specialised in diagnostic services such as MRI, CT, Ultrasound and Endoscopy for the private healthcare sector. We offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients who are trying to regain their health after injury or illness.
Vista have been a pioneer in offering self-referral for diagnostic services directly to consumers which has enabled thousands of customers to take the next step on their healthcare journey and avoid unnecessary waiting times. We are also leading the way in services focused on prevention such as Full Body Scanning which are growing rapidly.
Job description
Job responsibilities
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.
Were Looking for Caring, Confident Communicators
Do you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you.
At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.
For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care.
We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all.
As a Vista Customer Service Advisor, you will:
-
Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locations
-
Help patients choose Vista by showcasing our fast, reliable service and trusted reputation
-
Deliver outstanding service by turning questions into appointments with empathy and expertise
Your Key Responsibilities:
-
Handle inbound calls, live chats, and online queries efficiently and within agreed service levels
-
Book appointments using best-practice standards and maximise clinic availability
-
Convert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentation
-
Ask the right questions to fully understand patient needs and ensure first-time resolution
-
Identify buying signals and engage in meaningful conversations that lead to appointments
-
Keep calls efficient and high-quality, balancing care with productivity
-
Maintain accurate patient records using our internal systems
-
Communicate clearly and professionally with both patients and internal teams
-
Ensure compliance with data protection and information governance standards
Job description
Job responsibilities
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.
Were Looking for Caring, Confident Communicators
Do you have a warm, professional telephone manner? Experience in a contact or call centre? Are you empathetic and driven to make a real difference in peoples lives? If so, wed love to hear from you.
At Vista Health, we're not just a leading UK healthcare provider- we're a team on a mission to make diagnostic services fast, accessible, and affordable for everyone. Whether its MRI, CT, Ultrasound, or Endoscopy, we support patients across the private healthcare sector with expert diagnostics and world-class reporting from fully qualified radiologists.
For over 10 years, we've been pioneers in making healthcare more accessible, offering self-referral diagnostic services that help thousands of patients take control of their health without the long NHS wait. From elite athletes to individuals recovering from illness or injury, were here to support every step of the journey - with compassion, speed, and care.
We're also at the forefront of preventive care, with our Full Body Scanning services growing rapidly in popularity. What sets us apart? We manage the entire patient journeyfrom first enquiry to final diagnosiswith our Customer Service Advisors at the very heart of it all.
As a Vista Customer Service Advisor, you will:
-
Be the friendly voice that supports patients from their first enquiry through to booking appointments across Vista Health and partner locations
-
Help patients choose Vista by showcasing our fast, reliable service and trusted reputation
-
Deliver outstanding service by turning questions into appointments with empathy and expertise
Your Key Responsibilities:
-
Handle inbound calls, live chats, and online queries efficiently and within agreed service levels
-
Book appointments using best-practice standards and maximise clinic availability
-
Convert self-referral opportunities into bookings, following proper procedures and maintaining accurate documentation
-
Ask the right questions to fully understand patient needs and ensure first-time resolution
-
Identify buying signals and engage in meaningful conversations that lead to appointments
-
Keep calls efficient and high-quality, balancing care with productivity
-
Maintain accurate patient records using our internal systems
-
Communicate clearly and professionally with both patients and internal teams
-
Ensure compliance with data protection and information governance standards
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
