Job summary
InHealth sees more than 5 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.
The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you!
We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.
As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.
The working hours for the PEC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.
Main duties of the job
You will, support the patients journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.
What you will do:
Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.
Call patients to book them in for their appointments at one of our clinics across the country
Answer inbound calls from patients looking to book appointments in line with best practise standards
Entering referral information on the in-house patient administration system
Communicating relevant information to internal and external customers via email in a professional manner
You will be responsible for following up your administration tasks
About you:
Experience within a contact / call centre; desirable but not essential
Experience of working in a fast-paced environment, with a proven ability to meet targets and deadlines
Good IT Skills
A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
Conscientious with a meticulous approach to dealing with detail
Caring and empathetic
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Job description
Job responsibilities
InHealth sees more than 5 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Engagement Centre (PEC) in Rochdale.
The PEC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you!
We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.
As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.
You will, support the patients journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.
The working hours for the PEC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.
To find out more about what its like to work at the InHealth Patient Engagement Centre check out our You Tube video:
Join our team at the Patient Referral Centre - here's what our colleagues have to say - YouTube
What you will do:
- Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.
- Call patients to book them in for their appointments at one of our clinics across the country
- Answer inbound calls from patients looking to book appointments in line with best practise standards
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- You will be responsible for following up your administration tasks
About you:
- Experience within a contact / call centre; desirable but not essential
- Experience of working in a fast-paced environment, with a proven ability to meet targets and deadlines
- Good IT Skills
- A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
- Conscientious with a meticulous approach to dealing with detail
- Caring and empathetic
Job description
Job responsibilities
InHealth sees more than 5 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Engagement Centre (PEC) in Rochdale.
The PEC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you!
We are looking to grow our experience and friendly team and are currently recruiting for a Patient Care Advisor.
As a Patient Care Advisor, you will ensure all patients receive the highest level of care and support, via telephone, at all times by processing accurate referrals and booking appointments with ease. As an integral part of our Patient Care Team, your skills will help to ensure that we consistently deliver world class patient care.
You will, support the patients journey through InHealth by answering inbound and making outbound calls to arrange suitable and timely appointments at the relevant clinics.
The working hours for the PEC team are between 8am and 8pm Monday to Friday. You will work on a weekly shift pattern between these hours, working 37 hours per week.
To find out more about what its like to work at the InHealth Patient Engagement Centre check out our You Tube video:
Join our team at the Patient Referral Centre - here's what our colleagues have to say - YouTube
What you will do:
- Join the team via a dedicated academy, whereby you will receive specific and in-depth training, support and development over a 12-week period.
- Call patients to book them in for their appointments at one of our clinics across the country
- Answer inbound calls from patients looking to book appointments in line with best practise standards
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- You will be responsible for following up your administration tasks
About you:
- Experience within a contact / call centre; desirable but not essential
- Experience of working in a fast-paced environment, with a proven ability to meet targets and deadlines
- Good IT Skills
- A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
- Conscientious with a meticulous approach to dealing with detail
- Caring and empathetic
Person Specification
Qualifications
Essential
- Please see above job description.
Desirable
- Please see above job description.
Experience
Essential
- Please see above job description.
Desirable
- Please see above job description.
Additional Criteria
Essential
- Please see above job description.
Desirable
- Please see above job description.
Person Specification
Qualifications
Essential
- Please see above job description.
Desirable
- Please see above job description.
Experience
Essential
- Please see above job description.
Desirable
- Please see above job description.
Additional Criteria
Essential
- Please see above job description.
Desirable
- Please see above job description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
