Job summary
Operations Support Manager
Kingston
As an Operations Support Manager , Professionally manage and lead the clinical support team to execute a broad range of tasks and functions, contributing to the delivery of a high-quality healthcare service. Oversee the day to day operations of the clinical support department to ensure patient and customer focus is central to the commercial success of the business. As an integral part of our clinical support team, your skills will help us to deliver on our vision to make healthcare better.
Main duties of the job
Ensuring the service delivers the highest standard of patient care
Managing the rota
Overseeing all day to day activity for the clinical support teams
Leading on and being actively involved in recruitment activity
Designing and delivering structured induction programmes for all new clinical support team members
Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member
Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Operations Manager
Maintaining up-to-date training, appraisal and PDP records for the team
Supporting escalated disciplinary and grievance concerns
Understanding the administration tasks and processes in full, being prepared to step in and deputise if required
Compiling reports required by the Operations Manager or Head of Operations
Participating in and leading audits,
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required
Overseeing the completion of month end administrative procedures
Complying with ISO standards
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Job description
Job responsibilities
Location- Kingston (on-site working)
Hours- 37.5 hours a week. Typically Monday to Friday, supporting with weekend on call rota.
As an Operations Support Manager , Professionally manage and lead the clinical support team to execute a broad range of tasks and functions, contributing to the delivery of a high-quality healthcare service. Oversee the day to day operations of the clinical support department to ensure patient and customer focus is central to the commercial success of the business. As an integral part of our clinical support team, your skills will help us to deliver on our vision to make healthcare better.
What are you responsible for:
- Ensuring the service delivers the highest standard of patient care whilst meeting patients expectations
- Managing the rota for the clinical support/ administration team
- Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealths processes and ensuring a strong understanding of the role of the people manager is maintained
- Leading on and being actively involved in recruitment activity for the clinical support team, monitoring attrition rates and workforce planning for future recruitment drives
- Designing and delivering structured induction programmes for all new clinical support team members
- Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member
- Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
- Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Operations Manager
- Maintaining up-to-date training, appraisal and PDP records for the team
- Supporting escalated disciplinary and grievance concerns
- Understanding the administration tasks and processes in full, being prepared to step in and deputise if required
- Compiling reports required by the Operations Manager or Head of Operations
- Participating in and leading audits, delegating tasks to the team as required
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required
- Overseeing the completion of month end administrative procedures
- Complying with ISO standards in respect of information security management
- Reporting all incidents and complaints in line with company policy
We are looking for someone who has
- Experience working as a manager or a strong team leader ready for the next step in their career.
- Been involved in the attraction, recruitment, selection and retention process
- A true passion for the training and development of their direct reports to achieve professional development
- Using a wide range of Microsoft packages and other IT systems
- Confidence working towards departmental objectives, KPIs and plans
- A true passion for patient care and making healthcare better.
- A calm and compassionate personality.
- The ability to work well under pressure, in a fast paced environment.
- A background in healthcare would be desirable
Job description
Job responsibilities
Location- Kingston (on-site working)
Hours- 37.5 hours a week. Typically Monday to Friday, supporting with weekend on call rota.
As an Operations Support Manager , Professionally manage and lead the clinical support team to execute a broad range of tasks and functions, contributing to the delivery of a high-quality healthcare service. Oversee the day to day operations of the clinical support department to ensure patient and customer focus is central to the commercial success of the business. As an integral part of our clinical support team, your skills will help us to deliver on our vision to make healthcare better.
What are you responsible for:
- Ensuring the service delivers the highest standard of patient care whilst meeting patients expectations
- Managing the rota for the clinical support/ administration team
- Overseeing all day to day activity for the clinical support teams, remaining knowledgeable and up to date on all InHealths processes and ensuring a strong understanding of the role of the people manager is maintained
- Leading on and being actively involved in recruitment activity for the clinical support team, monitoring attrition rates and workforce planning for future recruitment drives
- Designing and delivering structured induction programmes for all new clinical support team members
- Ensuring the annual appraisal process is completed on time and incorporates a personal development plan for each team member
- Increasing employee engagement by regularly requesting feedback from team members, maintaining a positive team environment and improving retention
- Engaging team members with the patient satisfaction results, financial activity and overall unit performance in conjunction with the Operations Manager
- Maintaining up-to-date training, appraisal and PDP records for the team
- Supporting escalated disciplinary and grievance concerns
- Understanding the administration tasks and processes in full, being prepared to step in and deputise if required
- Compiling reports required by the Operations Manager or Head of Operations
- Participating in and leading audits, delegating tasks to the team as required
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- Maintaining stock control and being responsible for ensuring consumables and supplies are purchased as and when required
- Overseeing the completion of month end administrative procedures
- Complying with ISO standards in respect of information security management
- Reporting all incidents and complaints in line with company policy
We are looking for someone who has
- Experience working as a manager or a strong team leader ready for the next step in their career.
- Been involved in the attraction, recruitment, selection and retention process
- A true passion for the training and development of their direct reports to achieve professional development
- Using a wide range of Microsoft packages and other IT systems
- Confidence working towards departmental objectives, KPIs and plans
- A true passion for patient care and making healthcare better.
- A calm and compassionate personality.
- The ability to work well under pressure, in a fast paced environment.
- A background in healthcare would be desirable
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
