Job summary
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
We provide our diagnostic and screening services for and on behalf of the NHS and for the private sector. Increasingly, this is in dedicated facilities such as our network of Community Diagnostic Centres. Our customers want seamless digital integration, so that they can refer to us, get regular status updates, and receive the results, without resorting to manual processes.
Thats why were looking for a Delivery Manager, to join our Digital Implementation team on a full-time permanent basis. The Digital Implementation function handles implementing digital solutions for our customers and clinical services. For example, it will co-ordinate the opening of a new community diagnostics centre, integrate Trusts with our digital services, and work with clinics to make them more efficient using digital technologies. As a Delivery Manager, you will implement solutions for one or two customers in parallel.
Main duties of the job
A key aspect of the role is working with senior stakeholders in both the customer and InHealth to decide how we will implement our digital services. You will need to co-ordinate the implementation of the digital services, including product delivery, IG and Cyber Security, Architecture, IT Operations. You will also work closely with operational colleagues. In addition to this, you will be responsible for handling the successful implementation of digital services to our customer for diagnostics and screening.
Problem solving Although implementations are similar, each will have unique aspects that we need to address or overcome. This could be a different way of working with the customer, a new IT system to integrate with, or a new policy announcement from the NHS. Problem solving is a key part of the role.
Communication and stakeholder engagement This will involve customers (e.g. NHS Trusts), our supply chain (e.g. PACS supplier) and internal teams (e.g. mobilisation). You will communicate clearly and effectively and quickly build rapport with a range of stakeholders. You will understand when you can resolve barriers to understanding and when you need to escalate.
Programme management and planning You need to develop and execute a delivery plan that stretches 3 6 months ahead while also ensuring we can deliver in sequence each week. You will identify and manage risks to the delivery and will develop and deliver effective reporting to a range of audiences.
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.
Job description
Job responsibilities
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
We provide our diagnostic and screening services for and on behalf of the NHS and for the private sector. Increasingly, this is in dedicated facilities such as our network of Community Diagnostic Centres. Our customers want seamless digital integration, so that they can refer to us, get regular status updates, and receive the results, without resorting to manual processes.
Thats why were looking for a Delivery Manager, to join our Digital Implementation team on a full-time permanent basis. The Digital Implementation function handles implementing digital solutions for our customers and clinical services. For example, it will co-ordinate the opening of a new community diagnostics centre, integrate Trusts with our digital services, and work with clinics to make them more efficient using digital technologies. As a Delivery Manager, you will implement solutions for one or two customers in parallel.
What you will do:
A key aspect of the role is working with senior stakeholders in both the customer and InHealth to decide how we will implement our digital services. You will need to co-ordinate the implementation of the digital services, including product delivery, IG and Cyber Security, Architecture, IT Operations. You will also work closely with operational colleagues. In addition to this, you will be responsible for handling the successful implementation of digital services to our customer for diagnostics and screening. This includes:
- Problem solving Although implementations are similar, each will have unique aspects that we need to address or overcome. This could be a different way of working with the customer, a new IT system to integrate with, or a new policy announcement from the NHS. Problem solving is a key part of the role.
- Communication and stakeholder engagement This will involve customers (e.g. NHS Trusts), our supply chain (e.g. PACS supplier) and internal teams (e.g. mobilisation). You will communicate clearly and effectively and quickly build rapport with a range of stakeholders. You will understand when you can resolve barriers to understanding and when you need to escalate.
- Programme management and planning You need to develop and execute a delivery plan that stretches 3 6 months ahead while also ensuring we can deliver in sequence each week. You will identify and manage risks to the delivery and will develop and deliver effective reporting to a range of audiences.
- Matrix management of 25 50 people across InHealth, our customers, and suppliers.
- Resource management, ensuring that we run within budget and have the capability and capacity to get the job done.
What people see in you
- You are passionate about making a difference to patients using digital services.
- You can drive forward complex implementation projects.
- You have great attention to detail and accuracy, but also can see and communicate the bigger picture.
- You are knowledgeable about digital services, healthcare, and how to make things happen.
- You understand the constraints our customers (NHS and private) have and when there is room for negotiation or compromise.
- People trust you to get the job done.
You have experience of
- Digital healthcare, ideally within or providing to the NHS.
- Implementing digital solutions. This could be as a supplier to them or because youve worked in different care organisations, implementing internally.
- Project management, ideally with formal training and accreditation.
- Customer relationship management.
Job description
Job responsibilities
As the UKs largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow, to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work.
We provide our diagnostic and screening services for and on behalf of the NHS and for the private sector. Increasingly, this is in dedicated facilities such as our network of Community Diagnostic Centres. Our customers want seamless digital integration, so that they can refer to us, get regular status updates, and receive the results, without resorting to manual processes.
Thats why were looking for a Delivery Manager, to join our Digital Implementation team on a full-time permanent basis. The Digital Implementation function handles implementing digital solutions for our customers and clinical services. For example, it will co-ordinate the opening of a new community diagnostics centre, integrate Trusts with our digital services, and work with clinics to make them more efficient using digital technologies. As a Delivery Manager, you will implement solutions for one or two customers in parallel.
What you will do:
A key aspect of the role is working with senior stakeholders in both the customer and InHealth to decide how we will implement our digital services. You will need to co-ordinate the implementation of the digital services, including product delivery, IG and Cyber Security, Architecture, IT Operations. You will also work closely with operational colleagues. In addition to this, you will be responsible for handling the successful implementation of digital services to our customer for diagnostics and screening. This includes:
- Problem solving Although implementations are similar, each will have unique aspects that we need to address or overcome. This could be a different way of working with the customer, a new IT system to integrate with, or a new policy announcement from the NHS. Problem solving is a key part of the role.
- Communication and stakeholder engagement This will involve customers (e.g. NHS Trusts), our supply chain (e.g. PACS supplier) and internal teams (e.g. mobilisation). You will communicate clearly and effectively and quickly build rapport with a range of stakeholders. You will understand when you can resolve barriers to understanding and when you need to escalate.
- Programme management and planning You need to develop and execute a delivery plan that stretches 3 6 months ahead while also ensuring we can deliver in sequence each week. You will identify and manage risks to the delivery and will develop and deliver effective reporting to a range of audiences.
- Matrix management of 25 50 people across InHealth, our customers, and suppliers.
- Resource management, ensuring that we run within budget and have the capability and capacity to get the job done.
What people see in you
- You are passionate about making a difference to patients using digital services.
- You can drive forward complex implementation projects.
- You have great attention to detail and accuracy, but also can see and communicate the bigger picture.
- You are knowledgeable about digital services, healthcare, and how to make things happen.
- You understand the constraints our customers (NHS and private) have and when there is room for negotiation or compromise.
- People trust you to get the job done.
You have experience of
- Digital healthcare, ideally within or providing to the NHS.
- Implementing digital solutions. This could be as a supplier to them or because youve worked in different care organisations, implementing internally.
- Project management, ideally with formal training and accreditation.
- Customer relationship management.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
