Customer Service Advisor
InHealth Group
The closing date is 06 February 2025
Job summary
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu. Salary - £22,500 plus commission InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale. The PRC is focused on providing direct access and support to all our patients, with our Customer Service Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples lives? If so, wed love to hear from you!
Main duties of the job
What you are responsible for: Answering inbound calls within agreed SLAs and responding to queries directed from various avenues such as live chat, social media and website Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this Using appropriate questions to understand and determine the patients needs, resulting in first time resolution Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality Entering referral information on the in-house patient administration system Communicating relevant information to internal and external customers via email in a professional manner Locating information from various relevant sources to be able to progress patient data Maintaining appropriate records and keeping data up to date and relevant Adhering to data protection act guidelines and IGSOC standards
About us
Vista Health is a leading UK healthcare provider specialised in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.
InHealth is an equal opportunities employer and welcomes applications from all areas of the community.Date posted
09 January 2025
Pay scheme
Other
Salary
£22,500 a year plus commission
Contract
Permanent
Working pattern
Full-time
Reference number
3337
Job locations
Sandbrook Park, Sandbrook Way
Rochdale
Lancashire
OL11 1RY
Employer details
Employer name
InHealth Group
Address
Sandbrook Park, Sandbrook Way
Rochdale
Lancashire
OL11 1RY
Employer's website
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