Job summary
The post-holder will support the Corporate Quality Assurance Manager in providing internal quality assurance and service audits that improve the quality of delivery across all DESPs (diabetic Eye Screening) , TLHC (Targeted Lung Health) and demonstrate compliance as measured against National Guidance, InHealth Intelligence Protocols and operating procedures and Commissioner contractual requirements. Provide general support to the bid and Mobilisation teams as directed by the Corporate DESP Quality Assurance Manager.
Main duties of the job
Due to the locality of the DESPs there will be a need to travel and staying away from the base location as part of this role. Most travel will be planned in advance; however there may be occasions where it is not.
About us
About us:
InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Job description
Job responsibilities
Job title: Quality Assurance Officer
Salary: £23,500
Hours: Monday to Friday
Location: Middlewich
Introduction:
The post-holder will support the Corporate Quality Assurance Manager in providing internal quality assurance and service audits that improve the quality of delivery across all DESPs (diabetic Eye Screening) , TLHC (Targeted Lung Health) and demonstrate compliance as measured against National Guidance, InHealth Intelligence Protocols and operating procedures and Commissioner contractual requirements. Provide general support to the bid and Mobilisation teams as directed by the Corporate DESP Quality Assurance Manager.
Due to the locality of the DESPs there will be a need to travel and staying away from the base location as part of this role. Most travel will be planned in advance; however there may be occasions where it is not.
Key Duties
- Assist the Corporate Quality Assurance Manager in the identification of potential areas of non-conformance and risk within InHealth Intelligence programmes recommending areas for quality assurance investigation and audit accordingly.
- Monitor call stats and call handling through the 8x8 application and providing feedback for the DESP Bookings Managers to share with the teams
- Carry out weekly call audits for TLHC providing feedback to the PCAs, Team Leaders & Managers
- Perform monthly checks across all DESPs.
- Assist in Venue Spot checks across all the DESP Programmes
- Work with the Corporate DESP Quality Assurance Manager on the undertaking of audits, investigations and compliance visits as directed.
- Undertaking specific DESP service improvement projects as directed by the Corporate Quality Assurance Manager
- Processing DESP candidates on a monthly basis when GP Practices failed to do so.
- Support Engagement when needed to email securely the patient result letters
- Assisting the Corporate Quality Assurance Manager in the mobilisation of new programmes through (amongst other things):Sourcing, selection, securing and compliance checking of potential screening venues. Ordering consumables and other equipment/facilities for the start up of new Programmes.
We are looking for someone who is:
- A team player who is supportive, reliable and trustworthy
- Approachable, dedicated, and hardworking
- A people person someone who enjoys working alongside and helping others
- Able to remain calm and focused in challenging situations
- A professional, empathetic and courteous individual
- Organised and proactive
- Self-motivated and focused
- Aware of processes and procedures
- Trustworthy and dependable with a high level of integrity
- Able to communicate at all levels
- Able to multitask
- An excellent administrator with good computer skills
- Focused on attention to detail.
You should apply if you have experience of:
- Having excellent Microsoft Office skills
- Planning and diary management for a team
- Communicating with external stake holders within the health sector.
Job description
Job responsibilities
Job title: Quality Assurance Officer
Salary: £23,500
Hours: Monday to Friday
Location: Middlewich
Introduction:
The post-holder will support the Corporate Quality Assurance Manager in providing internal quality assurance and service audits that improve the quality of delivery across all DESPs (diabetic Eye Screening) , TLHC (Targeted Lung Health) and demonstrate compliance as measured against National Guidance, InHealth Intelligence Protocols and operating procedures and Commissioner contractual requirements. Provide general support to the bid and Mobilisation teams as directed by the Corporate DESP Quality Assurance Manager.
Due to the locality of the DESPs there will be a need to travel and staying away from the base location as part of this role. Most travel will be planned in advance; however there may be occasions where it is not.
Key Duties
- Assist the Corporate Quality Assurance Manager in the identification of potential areas of non-conformance and risk within InHealth Intelligence programmes recommending areas for quality assurance investigation and audit accordingly.
- Monitor call stats and call handling through the 8x8 application and providing feedback for the DESP Bookings Managers to share with the teams
- Carry out weekly call audits for TLHC providing feedback to the PCAs, Team Leaders & Managers
- Perform monthly checks across all DESPs.
- Assist in Venue Spot checks across all the DESP Programmes
- Work with the Corporate DESP Quality Assurance Manager on the undertaking of audits, investigations and compliance visits as directed.
- Undertaking specific DESP service improvement projects as directed by the Corporate Quality Assurance Manager
- Processing DESP candidates on a monthly basis when GP Practices failed to do so.
- Support Engagement when needed to email securely the patient result letters
- Assisting the Corporate Quality Assurance Manager in the mobilisation of new programmes through (amongst other things):Sourcing, selection, securing and compliance checking of potential screening venues. Ordering consumables and other equipment/facilities for the start up of new Programmes.
We are looking for someone who is:
- A team player who is supportive, reliable and trustworthy
- Approachable, dedicated, and hardworking
- A people person someone who enjoys working alongside and helping others
- Able to remain calm and focused in challenging situations
- A professional, empathetic and courteous individual
- Organised and proactive
- Self-motivated and focused
- Aware of processes and procedures
- Trustworthy and dependable with a high level of integrity
- Able to communicate at all levels
- Able to multitask
- An excellent administrator with good computer skills
- Focused on attention to detail.
You should apply if you have experience of:
- Having excellent Microsoft Office skills
- Planning and diary management for a team
- Communicating with external stake holders within the health sector.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
