Job summary
Our HR Coordinators support the successful delivery of all People Services operations activity. They are responsible for providing support and speciality HR & Payroll processing and guidance to all customers whilst ensuring confidentiality at all times. They are the face of People Services for the business and key to ensuring an excellent experience for staff and managers seeking support from People Services.
Main duties of the job
The HR Coordinator will manage the administration of all People Services employee related processes.
Provide support to managers and employees with low level queries on all People Services related matters.
Support the education of all managers and staff on People Services processes and policies.
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Manage all People Operations telephone enquiries and Service Now cases to a successful conclusion in line with defined SLAs
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Participate in development projects across People Services departments to continue to improve automation and data control within our HR systems.
About us
About us:
InHealth Group is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
IND01
Job description
Job responsibilities
Job title: HR Coordinator Location: High Wycombe Salary: Negotiable Hours: 37 hours per week, Monday to Friday Our HR Coordinators support the successful delivery of all People Services operations activity. They are responsible for providing support and speciality HR & Payroll processing and guidance to all customers whilst ensuring confidentiality at all times. They are the face of People Services for the business and key to ensuring an excellent experience for staff and managers seeking support from People Services. What you will do: The HR Coordinator will manage the administration of all People Services employee related processes. Provide support to managers and employees with low level queries on all People Services related matters. Support the education of all managers and staff on People Services processes and policies. Manage all People Operations telephone enquiries and Service Now cases to a successful conclusion in line with defined SLAs Participate in development projects across People Services departments to continue to improve automation and data control within our HR systems. What you are responsible for:
- Ensure the provision of accurate advice and guidance to all customers as defined in company HR policies, processes and procedures.
- Provide CoS support and advise for overseas sponsored employees to assist with renewal processes including supporting the immigration process for overseas employees in compliance with UKBA requirements.
- Provide effective and accurate maintenance of all employee data on company HRIS in line with authorised requests and defined People Services policies, processes and procedures as well as legislative needs.
- Provide support to the business in the use of the online training system, including support for system developments and changes and booking and management of training courses.
- Carry out audits of the People information we hold including data entry, integrity, maternity and leaver checks.
- Manage the filing, scanning and archiving of all People Services documents as required.
- Manage the administration of all People Operations processes including but not limited to payroll, changes, leavers, absence, training administration, referencing, etc.
- Support the business with queries on People Services matters including triage & escalation as appropriate to HR Business Partners and ER Advisors and other People Services internal teams where appropriate.
- Provide support to key People Services annual activities, such as the Annual Flex Benefits opening, pay review, voucher provision and other ad hoc projects.
- Support and assist with all People Services projects as required.
- Adhere to the People Services defined SLAs.
- Support the production of weekly reports and statistics in support of all People Services KPIs and measures.
What people see in you:
- A team player who is supportive and trustworthy who creates a positive team atmosphere.
- Someone who thrives in a fast-paced environment and can easily adapt to ever changing workloads.
- A person who strives for accuracy, with a high level of attention to detail.
- Someone who is self-motivated with a desire and willingness to learn and develop as an HR professional.
- Energy & drive with a team focussed approach and ability to respond under pressure.
- Desire to consistently deliver high levels of customer service.
- Willingness to express an interest in the department and suggest improvements
You will:
- Communicate effectively and build relationships at all levels of the business.
- Be competent in Microsoft applications.
- Have clearly demonstrable competence in Maths, written & spoken English and IT skills
- Hold a minimum of 7 GCSEs at grade C or above (or equivalent).
You have experience of:
- Previous experience of working in a HR environment
- Working in a team to required levels and KPIs.
Job description
Job responsibilities
Job title: HR Coordinator Location: High Wycombe Salary: Negotiable Hours: 37 hours per week, Monday to Friday Our HR Coordinators support the successful delivery of all People Services operations activity. They are responsible for providing support and speciality HR & Payroll processing and guidance to all customers whilst ensuring confidentiality at all times. They are the face of People Services for the business and key to ensuring an excellent experience for staff and managers seeking support from People Services. What you will do: The HR Coordinator will manage the administration of all People Services employee related processes. Provide support to managers and employees with low level queries on all People Services related matters. Support the education of all managers and staff on People Services processes and policies. Manage all People Operations telephone enquiries and Service Now cases to a successful conclusion in line with defined SLAs Participate in development projects across People Services departments to continue to improve automation and data control within our HR systems. What you are responsible for:
- Ensure the provision of accurate advice and guidance to all customers as defined in company HR policies, processes and procedures.
- Provide CoS support and advise for overseas sponsored employees to assist with renewal processes including supporting the immigration process for overseas employees in compliance with UKBA requirements.
- Provide effective and accurate maintenance of all employee data on company HRIS in line with authorised requests and defined People Services policies, processes and procedures as well as legislative needs.
- Provide support to the business in the use of the online training system, including support for system developments and changes and booking and management of training courses.
- Carry out audits of the People information we hold including data entry, integrity, maternity and leaver checks.
- Manage the filing, scanning and archiving of all People Services documents as required.
- Manage the administration of all People Operations processes including but not limited to payroll, changes, leavers, absence, training administration, referencing, etc.
- Support the business with queries on People Services matters including triage & escalation as appropriate to HR Business Partners and ER Advisors and other People Services internal teams where appropriate.
- Provide support to key People Services annual activities, such as the Annual Flex Benefits opening, pay review, voucher provision and other ad hoc projects.
- Support and assist with all People Services projects as required.
- Adhere to the People Services defined SLAs.
- Support the production of weekly reports and statistics in support of all People Services KPIs and measures.
What people see in you:
- A team player who is supportive and trustworthy who creates a positive team atmosphere.
- Someone who thrives in a fast-paced environment and can easily adapt to ever changing workloads.
- A person who strives for accuracy, with a high level of attention to detail.
- Someone who is self-motivated with a desire and willingness to learn and develop as an HR professional.
- Energy & drive with a team focussed approach and ability to respond under pressure.
- Desire to consistently deliver high levels of customer service.
- Willingness to express an interest in the department and suggest improvements
You will:
- Communicate effectively and build relationships at all levels of the business.
- Be competent in Microsoft applications.
- Have clearly demonstrable competence in Maths, written & spoken English and IT skills
- Hold a minimum of 7 GCSEs at grade C or above (or equivalent).
You have experience of:
- Previous experience of working in a HR environment
- Working in a team to required levels and KPIs.
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Person Specification
Qualifications
Essential
- Please see Job Description
Desirable
- Please see Job Description
Experience
Essential
- Please see Job Description
Desirable
- Please see Job Description
Additional Criteria
Essential
- Please see Job Description
Desirable
- Please see Job Description
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
