Digital Customer Support
InHealth Group
This job is now closed
Job summary
Joining us as a Digital Customer Support means being on the frontline of customer support, a pivotal role in shaping perceptions of our IT services as helpful, informative, supportive, and customer-focused. This role holds great significance, and your contribution will impact the overall satisfaction of our diverse clientele. Strong customer-facing skills are essential for success in this position, and a comprehensive understanding of computer technologies and systems will undoubtedly enhance our ability to serve customers effectively.
Main duties of the job
Collaborate closely with internal digital escalation teams, including senior members of the department, to address a diverse range of incidents and requests within a dynamic and expanding medical diagnostic company. Your responsibilities will primarily involve responding to inbound customer inquiries, meticulously logging and prioritizing incidents and request tickets, and escalating to colleagues in the broader department when deeper technical expertise is necessary. In essence, your role entails:
About us
InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Date posted
04 March 2024
Pay scheme
Other
Salary
£22,010.56 to £23,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
2136_1
Job locations
Kingsmead Road
High Wycombe
Buckinghamshire
HP11 1JL
Employer details
Employer name
InHealth Group
Address
Kingsmead Road
High Wycombe
Buckinghamshire
HP11 1JL