Real Time Analyst

Job summary

InHealth sees more than 4 million patients each year and we couldnt do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale. The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way. This is a varied role with responsibilities across all disciplines of Resource and Planning to monitor and analyze operational data in real-time, ensuring the smooth and efficient functioning of our healthcare services. The successful candidate will play a crucial role in optimizing workflows, identifying trends, and making data-driven recommendations to enhance overall performance.

Main duties of the job

What you will do: ? Monitor operational processes and systems in real-time to identify any deviations from expected performance Analyze real-time data to identify trends, patterns, and anomalies, providing insights that contribute to operational improvements. Quickly identify and escalate any operational issues or challenges that may impact service delivery. Collaborate with cross-functional teams, including operations, IT, and management, to address and resolve real-time issues. Continuous Improvement: Work proactively to suggest and implement improvements to processes and systems based on real-time analysis. Generate and distribute real-time performance reports to relevant stakeholders, providing clear and concise insight Track holiday schedules, shift change requests, and monitors new-employees and seasonal shift needs. Manage advisor skill groups and balance resources to achieve target KPIs. Accurate collation of all core and non-core activities on a real-time basis to ensure up to date intra-day forecasts and accuracy.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions.

Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues. Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.