Service/ Project/ Trial Coordinator

Job description

Job responsibilities

Optimum Patient Care is a not-for-profit, social enterprise, improving the lives of patients through diagnosis, treatment and better management of chronic diseases.

We work with primary care practitioners and specialists to produce high quality patient profiles that facilitate care improvements, especially for those with chronic respiratory conditions.

As a Service Project Trial Coordinator, you will play a key role in maximising OPCs impact on quality improvement and research within primary care. You will engage with GP practices, supporting their involvement in quality improvement (QI) programs and clinical trials, ensuring efficient communication and coordination throughout.

The role is offered on a hybrid basis (Monday, Wednesday and Friday in the office, Tuesday and Thursday at home) based in our central Norwich or Oakington, Cambridge office. We offer flexible working hours which can fit around caring responsibilities and a friendly working environment with a focus on internal development, you can bring your dog to work too!

Key Responsibilities:

• Support the Project Management team by overseeing patient clinics, liaising with GP practices, service providers and patients as necessary to meet study targets
• Schedule appropriate clinic sessions and contact patients directly to ensure maximum attendance
• Ensure clinics are run efficiently and effectively by acting as the central point of contact between patients, practices and service providers, attend clinics as requested
• Organise and provide project documents to practices, assist in the completion of self-administered questionnaires and update files to the REDCap system in accordance with NHS information governance and UK Data Protection legislation
• Recruit and coordinate GP sites for the delivery of OPC Services; ensure regular communication and maintain professional relationships
• Act as the main point of contact for our GP sites.
• Record information accurately on the relevant platforms.
• Support GP sites in extracting data using internal and external data extraction software.
• Support the implementation and management of project documentation
• Liaise with Project Stakeholders as required for the efficient delivery of the OPC Service

Essential Experience:

• Good administration skills including the ability to use Microsoft Office 365, email and Team teleconferencing
• Good organisational and time management skills, high attention to detail.
• Good written and oral communication skills, and the ability to work professionally in sensitive situations
• Ability to work proactively, independently, and as part of a team.
• The ability to develop strong collaborative relationships with stakeholders.
• Enthusiastic and motivated to learn and takes personal responsibility to do so.
• Excellent customer service skills ideally gained within a Healthcare setting
• Have a make it happen attitude, a passion for sharing initiatives and a willingness to help others

Additional desirable experience:

• Experience of working in the primary healthcare sector.
• Interest or experience in research activities.

Salary is £24,570.00 FTE per year.

Person Specification

Experience

Essential

• Essential Experience
• Good administration skills including the ability to use Microsoft Office 365, email and Team teleconferencing
• Good organisational and time management skills, high attention to detail.
• Good written and oral communication skills, and the ability to work professionally in sensitive situations
• Ability to work proactively, independently, and as part of a team.
• The ability to develop strong collaborative relationships with stakeholders.
• Enthusiastic and motivated to learn and takes personal responsibility to do so.
• Excellent customer service skills ideally gained within a Healthcare setting
• Have a make it happen attitude, a passion for sharing initiatives and a willingness to help others

Desirable

• Additional desirable experience
• Experience of working in the primary healthcare sector.
• Interest or experience in research activities.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Optimum Patient Care

Address

Optimum Patient Care

5 Coles Lane

Oakington

Cambridge

CB24 3BA

Employer's website

https://optimumpatientcare.org/ (Opens in a new tab)