Job summary
As an Engagement Support Officer, you will be responsible for building effective relationships with primary care network members, stakeholders, the primary care team and colleagues across NHS Confederation through providing administrative and engagement support
Main duties of the job
The Engagement Support Officer will play a critical role in supporting the smooth running of the NHS Confederations Primary Care Network, helping to coordinate key deliverables, products, and operations.
The postholder will be responsible for administrative support including coordinating meetings, responding to or escalating email enquiries and supporting engagement activities
The role will provide key support for Primary Care Network meetings and events including some of our member forums, liaising with members and external stakeholders.
As a key part of the team, the postholder is well supported and given opportunities to expand their learning and experience.
The postholder will help manage our membership administrative data, such as through our Customer Relationship Management (CRM) tools, and support communication with members to ensure the NHS Confederation maintains and builds an excellent reputation among our members and key partners.
About us
The NHS Confederation is committed to promoting a diverse and inclusive environment for our staff. A place where we can all be ourselves and succeed on merit. We offer a range of inclusive employment policies including family friendly policies and flexible working and we have range of channels to support staff from different backgrounds including our staff networks and a staff forum.
The NHS Confederation is committed to being a flexible employer. We understand the value and benefit to our employees being able to work flexibly and our agile working principles are designed to empower our people to work with optimal flexibility and minimal constraints to support a work life balance and take care of employee health and wellbeing.
You will receive an excellent benefits package, including 30 days annual leave (plus bank holidays), pension scheme, cycle to work scheme, salary sacrifice schemes and travel season ticket loans.
Job description
Job responsibilities
As an Engagement Support Officer you will:
- manage the primary care mailbox; respond to queries and signpost to relevant information
- organise and coordinate large-scale meetings with senior external stakeholders and manage any logistical problems
- maintain and update network systems through data management - CRM database and core communication/engagement channels
- work closely with communication and Engagement Manager to promote and maintain an accurate record of member engagement activities and briefings and support the planning of webinars and member engagement sessions
- provide diary support to the Network Director and Chair, manage the teams SharePoint site, activity tracker and other documents
- organise internal and external meetings; assemble and distribute agendas and papers; keep an accurate record of meetings; arrange cost-effective travel and accommodation for the team and raise and manage purchase orders using the organisations finance system
- provide ad hoc project and programme management support, and undertake research and report on findings, when required
About youYou are a problem solver who is organised and can build and maintain effective relationships with colleagues and stakeholders.
Along with being a great communicator, both written and verbal, you will:
- be able to work to tight timescales and prioritise workload to manage conflicting priorities
- be proactive, with a problem-solving approach and can work independently
- be able to summarise and draft written material and understand complex information
- have demonstrable alignment with organisational values and champions equality, diversity and inclusion
- be competent with MS Office or similar, with Word being a core requirement (Word, Excel, PowerPoint etc.)
Job description
Job responsibilities
As an Engagement Support Officer you will:
- manage the primary care mailbox; respond to queries and signpost to relevant information
- organise and coordinate large-scale meetings with senior external stakeholders and manage any logistical problems
- maintain and update network systems through data management - CRM database and core communication/engagement channels
- work closely with communication and Engagement Manager to promote and maintain an accurate record of member engagement activities and briefings and support the planning of webinars and member engagement sessions
- provide diary support to the Network Director and Chair, manage the teams SharePoint site, activity tracker and other documents
- organise internal and external meetings; assemble and distribute agendas and papers; keep an accurate record of meetings; arrange cost-effective travel and accommodation for the team and raise and manage purchase orders using the organisations finance system
- provide ad hoc project and programme management support, and undertake research and report on findings, when required
About youYou are a problem solver who is organised and can build and maintain effective relationships with colleagues and stakeholders.
Along with being a great communicator, both written and verbal, you will:
- be able to work to tight timescales and prioritise workload to manage conflicting priorities
- be proactive, with a problem-solving approach and can work independently
- be able to summarise and draft written material and understand complex information
- have demonstrable alignment with organisational values and champions equality, diversity and inclusion
- be competent with MS Office or similar, with Word being a core requirement (Word, Excel, PowerPoint etc.)
Person Specification
Experience
Essential
- Ability to establish effective working relationships with colleagues and stakeholders, with good internal and external communication skills
- Ability to prioritise workload to manage conflicting priorities
- Excellent organisational skills, working to tight timescales, and taking a proactive ap-proach to ensure meetings take place smoothly, often using own judgement to arrive at the best approach
- Ability to work independently and with a proactive, problem-solving approach, with sound judgement of when to raise issues to senior colleagues and when to progress independently. This includes the ability to take responsibility for and drive forward re-sponsibilities through initiative and intuition
- Excellent written and verbal communication skills with the ability to research and analyse policy or healthcare information, such as new government publications and guidance
- Ability to understand complex information shared by members to inform the actions and activity of our team to help ensure we provide the best service to our members
- Ability to summarise and draft written material for internal and external audiences
- Demonstrates alignment with organisational values and champions equality, diversity and inclusion
- Competency with MS Office or similar (Word, Excel, PowerPoint etc.)
Person Specification
Experience
Essential
- Ability to establish effective working relationships with colleagues and stakeholders, with good internal and external communication skills
- Ability to prioritise workload to manage conflicting priorities
- Excellent organisational skills, working to tight timescales, and taking a proactive ap-proach to ensure meetings take place smoothly, often using own judgement to arrive at the best approach
- Ability to work independently and with a proactive, problem-solving approach, with sound judgement of when to raise issues to senior colleagues and when to progress independently. This includes the ability to take responsibility for and drive forward re-sponsibilities through initiative and intuition
- Excellent written and verbal communication skills with the ability to research and analyse policy or healthcare information, such as new government publications and guidance
- Ability to understand complex information shared by members to inform the actions and activity of our team to help ensure we provide the best service to our members
- Ability to summarise and draft written material for internal and external audiences
- Demonstrates alignment with organisational values and champions equality, diversity and inclusion
- Competency with MS Office or similar (Word, Excel, PowerPoint etc.)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.