Job summary
An exciting opportunity has arisen within NTW Solutions Limited, in the role of a 30hour per week Receptionist based at St Georges Park Hospital in Morpeth.
The successful candidate will be working over a 4 week rota, various shifts patterns 7am till 13.00 & 15.00 till 21.00
Main duties of the job
The main duties of the role will include;
- To provide a pro-active, effective and efficient comprehensive receptionist/admin service ensuring high quality and timely communications.
- To greet patient's staff and visitors who come to the reception desk and provide information and assistance where appropriate
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from ethnic minorities, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
We make a difference to people's lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.
Job description
Job responsibilities
Participate in effective two way communication on all aspects of Facilities/Reception related issues and ensure effective working relationships with:
All members of the Facilities department
All staff, visitors, patients and members of the public
All other departments/wards
Ward and Departmental Managers
Fire and Security Officers
Emergency services and external authorities
To maintain confidentiality and promote excellent customer liaison at all times
Shall be prepared to undertake additional training in order to fulfil the requirements of the post, or new duties or to further develop your duties.
To participate in all training as directed by the Line Manager.
Please find attached job description for full details.
Closing date: 2nd January 2024
We welcome your application
Job description
Job responsibilities
Participate in effective two way communication on all aspects of Facilities/Reception related issues and ensure effective working relationships with:
All members of the Facilities department
All staff, visitors, patients and members of the public
All other departments/wards
Ward and Departmental Managers
Fire and Security Officers
Emergency services and external authorities
To maintain confidentiality and promote excellent customer liaison at all times
Shall be prepared to undertake additional training in order to fulfil the requirements of the post, or new duties or to further develop your duties.
To participate in all training as directed by the Line Manager.
Please find attached job description for full details.
Closing date: 2nd January 2024
We welcome your application
Person Specification
Role Specific
Essential
- Demonstrate excellent interpersonal skills for dealing with patients, carers and other professionals in person, via telephone and email
- Able to deal with stressful situations with vulnerable patients, ex service users, members of the public who self-present
- Friendly, polite, caring approach
Desirable
- Demonstrate the ability to problem solve
Qualifications
Essential
- General education to GCSE/O' level or Equivalent
Desirable
- NVQ in Customer Care or Equivalent
Experience
Essential
- Experience of clerical/reception work
- High knowledge of pc skills and Microsoft applications such as word and outlook
- Experience of dealing with customers/general public
Desirable
Person Specification
Role Specific
Essential
- Demonstrate excellent interpersonal skills for dealing with patients, carers and other professionals in person, via telephone and email
- Able to deal with stressful situations with vulnerable patients, ex service users, members of the public who self-present
- Friendly, polite, caring approach
Desirable
- Demonstrate the ability to problem solve
Qualifications
Essential
- General education to GCSE/O' level or Equivalent
Desirable
- NVQ in Customer Care or Equivalent
Experience
Essential
- Experience of clerical/reception work
- High knowledge of pc skills and Microsoft applications such as word and outlook
- Experience of dealing with customers/general public
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
