Job summary
An exciting opportunity has arisen for a Patients Finance & Cashiering Co-ordinator within the NTW Solutions Patients Finance & Cashiering & Facilities Team based at St Nicholas Hospital.
Hours 37.5 per week (Monday to Friday)
Permanent Contract - NTW Solutions Band B.
Main duties of the job
The main duties of the role will include:
To provide an effective and efficient high quality Patients Monies, Patients Property & Cashiering Service.
Dealing with patients and members of the public both face to face and over the telephone, who could be distressed or emotive.
To work as part of a team to ensure continuity of cashiering service processing patient's monies, petty cash, travel expenses.
To answer queries at the Cashiers counters, telephone and email enquiries and provide advice to patients, staff, and visitors.
To assist to ensure all Trust and Company income is banked in accordance with Trust and Company procedures including security assurance.
To input and co-ordinate the reimbursements of Patients Monies, Trust & NTW Solutions Petty Cash expenditure.
To update the Financial Ledger with the input of Financial journals.
To participate in all training as directed by the Line Manager.
This post may be required to travel to Trust main sites to provide cover and post holder must be flexible, a team worker and be able to change base at short notice.
For all enquiries please contact: Ailsa Miller, Patients Finance & Cashiers Manager. Email: ailsa.miller@ntw.nhs.uk or telephone 0191 2467215
About us
NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.
We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.
We believe everyone has potential and welcome applications from ethnic minorities, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.
We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.
We make a difference to people's lives and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date: 09.05.23
Closing date: 23.05.23
We welcome your application.
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date: 09.05.23
Closing date: 23.05.23
We welcome your application.
Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).
Person Specification
Knowledge and Skills
Essential
- An understanding of the law as it relates to: Patients' monies and property, Executorship, Wills, Probate, Intestate estates, Appointeeship, The Office of the Public Guardian, Lasting power of attorney, Advance decisions, Capacity
- This includes the Mental Health Act, Mental Capacity Act, Human Rights Act, Data Protection Act and the Freedom of Information Act.
- An up to date knowledge of the Department for Work and Pensions' benefits and processes.
- An understanding of internal controls, e.g. segregation of duties.
- A good working knowledge of computerised accounting systems.
- An awareness of relevant parts of the Company's, Standing Financial Instructions (SFIs) and Financial Procedure Notes (FPNs) and an awareness of the remainder of the documents.
- An understanding of the Banking Code of Practice.
- An awareness of the law as it relates to financial transactions and external relationships including debtors, creditors, charities, NHS Company's and companies.
- An understanding of the importance of accurate financial information and confidentiality.
- Good understanding of financial procedures and accounting systems.
- Excellent IT Skills, including being proficient in the use of Excel.
- Excellent numeracy skills.
- Able to interpret and analyse routine financial information and investigate queries.
- Must be able to meet the mobility requirements of the post.
Experience
Essential
- At least 2 years relevant experience (e.g. Patient's Finance, Finance, Social Services, Department of Work & Pensions, legal etc) preferably in the NHS.
- Experience of computerised finance systems, including data input and processing experience.
- Experienced in use of Microsoft Office software particularly Excel.
Qualifications
Essential
- AAT technician level or equivalent experience.
- In exceptional circumstances, progressing towards the necessary qualification.
Person Specification
Knowledge and Skills
Essential
- An understanding of the law as it relates to: Patients' monies and property, Executorship, Wills, Probate, Intestate estates, Appointeeship, The Office of the Public Guardian, Lasting power of attorney, Advance decisions, Capacity
- This includes the Mental Health Act, Mental Capacity Act, Human Rights Act, Data Protection Act and the Freedom of Information Act.
- An up to date knowledge of the Department for Work and Pensions' benefits and processes.
- An understanding of internal controls, e.g. segregation of duties.
- A good working knowledge of computerised accounting systems.
- An awareness of relevant parts of the Company's, Standing Financial Instructions (SFIs) and Financial Procedure Notes (FPNs) and an awareness of the remainder of the documents.
- An understanding of the Banking Code of Practice.
- An awareness of the law as it relates to financial transactions and external relationships including debtors, creditors, charities, NHS Company's and companies.
- An understanding of the importance of accurate financial information and confidentiality.
- Good understanding of financial procedures and accounting systems.
- Excellent IT Skills, including being proficient in the use of Excel.
- Excellent numeracy skills.
- Able to interpret and analyse routine financial information and investigate queries.
- Must be able to meet the mobility requirements of the post.
Experience
Essential
- At least 2 years relevant experience (e.g. Patient's Finance, Finance, Social Services, Department of Work & Pensions, legal etc) preferably in the NHS.
- Experience of computerised finance systems, including data input and processing experience.
- Experienced in use of Microsoft Office software particularly Excel.
Qualifications
Essential
- AAT technician level or equivalent experience.
- In exceptional circumstances, progressing towards the necessary qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
